Customer Care

FAQs

Car Insurance

Most popular questions
Q: How do I qualify for Aviva car insurance?
Q: Can I get an instant quote from Aviva?
Q: What does your car insurance cover?
Q: What is Dual-Year Plan policy?
Q: What are the options available to me to pay my premium?
Q: Can I pay by monthly instalments?
Q: How do I access my policy online to view or make changes?
Q: How do I renew my policy?

Overview and Eligibility [+]

Quotation [+]

Cover and Benefits [+]

Claims [+]

No Claims Discount (NCD) [+]

Purchase and Payment [+]

Existing customers [+]

Renewals [+]

Policy Owners' Protection Scheme (PPF) [+]

Travel Insurance

Most popular questions
Q: Do I qualify for Aviva Travel insurance?
Q: Can I get an instant quote from Aviva?
Q: What is the difference between Travel Plus and Travel Lite?
Q: What are the general exceptions under the policy?
Q: How do I contact Aviva for travel assistance?
Q: How do I make a claim?

Overview and Eligibility [+]

Cover and Benefits [+]

Quote [+]

Purchase and Payment [+]

Existing customers [+]

Policy Owners' Protection Scheme (PPF) [+]

 

Personal Accident Insurance

Most popular questions
Q: Do I qualify for Aviva Personal Accident insurance?
Q: Can I get an instant quote from Aviva?
Q: Which occupation class should I select?
Q: What is the difference between Personal Accident Lite, Personal Accident Standard and Personal Accident Plus?
Q: What does your personal accident insurance cover?
Q: Are my children covered?
Q: Can I pay by monthly instalments?
Q: How do I make a claim?

Overview and Eligibility [+]

Cover and Benefits [+]

Quote [+]

Claims [+]

Purchase and Payment [+]

Existing customers [+]

Renewals [+]

Policy Owners' Protection Scheme (PPF) [+]

 

Home Insurance

Most popular questions
Q: Do I qualify for Aviva Home insurance?
Q: Can I get an instant quote from Aviva?
Q: What is the difference between Home Lite, Home and Home Plus?
Q: What type of household contents am I covered for?
Q: Can I pay by monthly instalments?
Q: How do I make a claim on my Aviva Home Insurance?

Overview and Eligibility [+]

Cover and Benefits [+]

Quote [+]

Purchase and Payment [+]

Existing customers [+]

Policy Owners' Protection Scheme (PPF) [+]

 

Direct Purchase Insurance

Most popular questions
Q: What are the Direct Purchase Insurance (DPI) plans offered by Aviva?
Q: Who is eligible to apply for the DPI plans?
Q: Do I need to submit any medical reports or undergo any medical check-ups?
Q: How do I know if my application has been successfully completed?
Q: Who can I approach for assistance for online application?
Q: How can I make a claim?

Overview and Eligibility [+]

Underwriting [+]

Purchase [+]

Online Application [+]

Claims [+]

Existing Customers [+]

 

 

ElderShield

Overview [+]

Claims [+]

 

MyCare

Most popular questions
Q: Am I eligible to take up MyCare?
Q: Why should I join now?
Q: What are the benefits covered under MyCare?
Q: How can I pay the premiums for MyCare?
Q: How long do I have to pay the premiums for MyCare?
Q: How do I make a claim under MyCare?

Overview [+]

Benefits [+]

Premiums [+]

Claims [+]

Aviva Privilege Card [+]

 

MyShield & MyHealth Plus

Most popular questions
Q: What is MyShield?
Q: What is MyHealthPlus?
Q: Can I buy MyShield?
Q: Am I eligible to buy MyHealthPlus?
Q: How do I make a claim?
Q: How does the eLOG benefit work? Does it mean that with eLOG hospitalisation will be cashless?
Q: How is my premium calculated for the MyShield and MediShield portions? Will my premium for MyShield change after the launch of MediShield Life?
Q: Will I receive premium subsidies even though I am insured by MyShield? Do I have to downgrade my MyShield plan to MediShield to receive the premium subsidy?

Show All [+]

 

MINDEF & MHA Group Insurance

Eligibility and Application [+]

Coverage [+]

Claims [+]

Premium Payment [+]

Termination [+]

Change of Personal Particulars [+]

Reinstatement [+]

Underwriting [+]

Nomination Of Beneficiaries [+]

 

All Other FAQs

Customer Knowledge Assessment [+]

Personal Data Protection Act – Data Protection / Do-Not-Call [+]

Lapsed Policy [+]

Premium Payments [+]

Automatic Premium Loan (APL)/Non-Forfeiture Loan (NFL) [+]

Attaching Riders [+]

Policy Loan [+]

Maturing of a Policy [+]

Surrendering a Policy [+]

Assigning a Policy [+]

Converting to Paid-Up Policy [+]

Nomination of Beneficiaries [+]

 

Contact Us

For more information about Aviva, please Contact Us.