Customer Care

Customer Care

At Aviva we’re not just an insurance company, we genuinely care about our customers. This is demonstrated through our exceptional customer care service. If you have any questions about your insurance policy, we are just a few clicks away. Here you’ll find application forms, answers to Frequently Asked Questions (FAQs) and lots of other helpful information.

Alternatively, contact us by mail, phone or electronic mail for assistance.

  • Car Insurance

    If you need help managing your existing Aviva car insurance policy, click on the appropriate link below.

    FAQs
    Make a Claim
    Manage my Policy
    Contact Us
    Retrieve a Quote

  • Home Insurance

    If you need help managing your existing Aviva home insurance policy, click on the appropriate link below.

    FAQs
    Make a Claim
    Manage my Policy
    Contact Us

  • Personal Accident Insurance

    If you need help managing your existing Aviva personal accident insurance policy, click on the appropriate link below.

    FAQs
    Make a Claim
    Manage my Policy
    Contact Us

  • Travel Insurance

    If you need help managing your existing Aviva travel insurance policy, click on the appropriate link below.

    FAQs
    Make a Claim
    Manage my Policy
    Contact Us

  • Life & Health

    If you need help managing your existing Aviva products or want to apply for a new Life and Health insurance policy, click the appropriate link below.

    Forms
    Make a Claim
    Policy Servicing
    Resources

  • Appointments with Medical Specialists

    MyShield customers can benefit from quick & easy access to over 200 experienced specialists. See a specialist within 3 working days!

    Find out more

  • Savings & Investments

    If you need help managing your existing Aviva products or want to apply for a new Savings or Investment Plan, click the appropriate link below.

    Forms
    Make a Claim
    Policy Servicing
    Resources

  • Unclaimed Monies

    We are looking to contact the following policyholders as they have unclaimed monies with us and we have been unable to contact them. If you know any of these people, please ask them to contact us: 6827 9933 or email us: cs_life@aviva-asia.com.

    List of policyholders
    List of policyholders (Navigator) >

  • Policies under the PPF scheme

    The Policy Owners' Protection Scheme (PPF Scheme) protects policy owners in the event of a default of a life or general insurer. Aviva Singapore is a PPF Scheme member.

    List of policies covered
    More about the PPF

  • Financial Calculators

    Work out all of life’s important numbers using our simple and quick online financial calculators. These calculators are great for a gauge of how much you’ll need in terms of dollars and sense.

    Retirement Planner
    Income Calculator
     

  • Essential Know-How

    Essential Know-How is more than just purchasing your insurance policies. Get information on and learn how to navigate policy procedures.

    Nomination of Beneficiaries
    Your Guide to Life Insurance
    Your Guide to Health Insurance
    Infographic: Evaluating my health insurance coverage

  • FAQs

    When it comes to insurance there’s always lots of questions to be answered. Click here for all insurance FAQs about our suite of Aviva products.

    FAQs

  • Participating Fund Bonus Announcement

    If you want to find out more about how Aviva’s Participating Fund works and how it performed, click on the appropriate link below.

    FAQ
    Video
    Bonus Announcement

  • Latest updates on MediShield and MyShield

    Find out how the changes in MediShield affects you and your Shield-related policies with Aviva.

    Read more

  • FATCA

    Read this section to find out more about Foreign Account Tax Compliance Act (FATCA):

    Overview
    Resources & Downloads
    FAQs

  • Security and you

    Shop, surf, and socialize online with peace of mind – here’s our little guide to keep yourself safe and secure in this digital world.

    Read more

  • CRS

    Read this section to find out more about the Common Reporting Standard (CRS):

    Overview
    Resources & Downloads
    FAQs