Customer Care

Policy Servicing - Policy Monies

Policy Monies

Your policy acquires Cash Value over time. You can receive a loan for up to a maximum 90% of your Policy Cash Value, minus any indebtedness. You will be charged an interest rate of 6.5% on the loan, compounded at policy anniversary. The Policy Loan and its interest can be paid by installment.

Contact us to apply for a Policy Loan.

Back to top

When A Policy Matures

A maturity amount is payable once your Endowment Policy reaches maturity. We will notify you as your Policy maturity date approaches. After this date, the Policy is considered to have matured and is no longer in force.

Back to top

Unclaimed Monies

We are looking to contact the following policyholders as they have unclaimed monies with us and we have been unable to contact them.

If you know any of these people, please ask them to contact us: 6827 9933 or email us: cs_life@aviva-asia.com. The PDF file contains the policyholder's full name and the last few digits of their NRIC number.

List of policyholders »
List of policyholders (Navigator) »

Back to top

Surrendering A Policy

A Policy that has acquired Cash Value can be surrendered in exchange for its Cash Surrender Value upon cancellation of the Policy. You should consider carefully the cancellation and surrender of your policy, especially the loss of protection for you and your family.

Replacing your coverage, immediately or at a later date, will require a higher premium due to the older entry age. A new Policy's Cash Value will also build very slowly over the years. To continue to enjoy your insurance coverage, you may wish to take a Policy Loan instead.

Back to top

FAQs

A: The minimum Policy Loan amount is S$200. The maximum Policy Loan amount is up to 90% of the Policy Cash Value, minus any indebtedness.
A: You can receive your policy monies in several different ways:
  • For Cheque amounts below S$50,000, you can request the 2-hour cheque service by calling our Customer Service Hotline at 6827 9933. Call before 3pm to have your cheque ready in two hours, available for collection at our Customer Service Centre.
  • You may also opt for the 1-hour cheque service by personally visiting our Customer Service Centre, before 3pm.
  • Standard cheque requests are ready within 2 working days.
  • With direct crediting requests, the loan amount is credited to your bank account within 3 working days.
A: Refer to your Policy Schedule for maturity date. You will also receive our notification letter one month before the maturity date, as well as a Payment Instruction Form to complete.
A: You will be notified 1 month before the maturity date when we mail the Payment Instruction Form to you for completion.
A: Contact us for a projected Maturity Quotation. However, this projected value assumes prevailing bonus rates remain unchanged does not reflect any outstanding loans or other indebtedness.
A: Once your policy acquires a Cash Value, you can surrender it at any time.
A: Contact us for assistance in determining your policy's Cash Value.
A: You will need to submit:
  • Surrender Discharge Voucher (for non Investment Linked Policies) and Appendix B
  • Withdrawal/Surrender Form (for Investment Linked Policies) and Appendix A
  • Original Policy Document or Declaration Form if the Original Policy is lost
  • Copy of the Assured or/and Life Assured's NRIC
A: For an investment linked policy or the investment linked portion of a policy, you can partially surrender these policies by completing the Withdrawal/Surrender Form and Appendix A. Mail these forms, along with a copy of the Assured or/and Life Assured's NRIC, to Aviva.

For a non-investment linked policy or the non-investment linked portion of a policy, you can only partially surrender the entire non-investment linked policy or the entire non-investment linked portion of a policy if your policy is a single premium plan, or a regular premium policy, unless otherwise specified in the policy contract.

A regular premium plan is one with a premium that is paid monthly, quarterly, half-yearly, or annually. You can partially surrender these policies by contacting us to request a Reduction in Sum Assured Quotation.
A: Upon receipt of all documents duly completed and signed, you will receive the Policy proceeds as shown:

If it is an Investment Linked Policy:
  • For POSB or DBS accounts, we will send you payment through direct credit, cheque, or cash within 5 (inclusive of unit dealing day*) working days.
  • For other accounts, we will send you payment within 6 (inclusive of unit dealing day*) working days.
  • For CPF accounts, an additional working day is required.
*The unit deal day is the date we set the unit price for a Fund.

If it is not an Investment Linked Policy:
  • For POSB or DBS accounts, we will send you payment through direct credit, cheque, or cash within 3 working days.
  • For other accounts, we will send you payment within 4 working days.
  • For CPF accounts, an additional working day is required.

Back to top

Contact Us

For more information about Aviva, please Contact Us.

  • Customer
    Service Hotline
    6827-9933