Make a Claim
Looking to file a claim? We’ve made it easy by consolidating the list.
Please notify us immediately after you discover damage to any windscreen or glass on your car. Our phone claims lines are open all day, all night, every day of the year. All you have to do is call 6333 2222 and the person taking your call will direct you to the Aviva Approved Windscreen Repairer and advise you of the next steps.
If your car cannot be driven, we will arrange for it to be towed to the Aviva Approved Windscreen Repairer, and arrange and pay for transport to get you and your passengers to your chosen destination in Singapore.
If there is evidence of a criminal or malicious act against your car, you must report it to the Police.
If you have already had your car repaired and need to make a claim for your windscreen or glass covered by your Car Policy,please print our windscreen glass claims form, fill it in and send it to us with the following documentation:
- The original invoice and receipt from the repairer you used.
- A copy of the Police report if applicable.
- Colour photographs of the damage.
If you choose to use our Approved Repairer, your excess for replacing the windscreen or any other glass on your car will be S$100 regardless of the cost on the final invoice.
If you choose not to use our Approved Repairer the maximum we will pay towards the final invoice cost is S$600 minus your excess of S$100.
If you have the glass repaired rather than replaced we will not charge an excess if you choose our Approved Repairer. We will, however, charge an excess of $25 if you choose to get the repair done at a Non-Approved Repairer.
The Aviva Approved Windscreen and Glass Repairer is:
Glass-Fix Tel: 6278 0887Making a Glass Claim on you Aviva Car Policy will not affect your no claims discount.
52 Ubi Avenue 3
#04-42 Frontier E Park @ Ubi
If you intend to enter into a private settlement with the other party, please download the private settlement form and have it completed by the other party also.
Please advise your workshop to email and/or fax their repair estimate to Aviva GI Claims and our claims representative Quantum Risk Management at the following:
Aviva Claims Team
Fax: 6829 1871
Quantum Risk Management (S) Pte Ltd
Fax: 6509 1979
We will arrange for a surveyor to go to your chosen workshop to assess the damage within 2 working days from the time of notification.