For Businesses

Aviva ClaimConnect

 

What is Aviva ClaimConnect?

Aviva ClaimConnect is designed exclusively for insured employees of Aviva’s corporate plans to locate their nearest panel clinic and submit their employee insurance claims conveniently, on-the-go.

Benefits

Submit claims on-the-go
Scan relevant documents using your mobile device’s camera function or upload them from your computer or phone’s photo-gallery and submit your claims direct to Aviva. No unnecessary paperwork required!

Stay updated on the claims status
Receive notifications instantly via the inbound messaging centre to stay updated on the status of your submitted claims. You can also view your and your dependants’ claims history easily.

View your coverage details at a glance
Not sure what your company coverage is or whether your dependants are covered? Now you can just login to get details!

Locate the nearest panel clinic
Either as a list or by map view, you can quickly locate the nearest clinic that’s on your company’s panel.

Forgot your medical card? No worries.
The app comes with an e-version of your employee health benefits card that you can flash at the clinic counter.

Financial calculator
Financial calculator tool to help you estimate your financial commitment before start of medical treatment or admission to the hospital.

Balance entitlement
View your balance entitlement limits and remaining balance amounts to help manage your claim expenses.

Letter of Guarantee (LOG)
Conveniently request for a Letter of Guarantee (LOG) (availability subject to the plan coverage).

 

How to use

Aviva ClaimConnect is for the exclusive use of Aviva’s group insurance members in Singapore.

For the app

The download and install process is easy and available to both iPhone as well as Android users, using the following steps:

  1. Download and install Aviva ClaimConnect on mobile device via Apple’s iTunes store (for iPhone users) or Google Play (for Android users)
  2. Launch the app on device
  3. Register at the first screen with ID and date of birth
  4. Confirm the details that appear onscreen
  5. A first time password will be sent to the email registered with Aviva (typically this would be your office email). Use that password to sign in. The set-up is complete.
For the portal

To begin your hassle-free journey with Aviva ClaimConnect,

  1. Visit www.aviva.com.sg/claimconnect
  2. Click on “Apply here” to register.
  3. Provide your ID and date of birth, and confirm the details that appear on the next screen.
  4. A first time password will be sent to the email registered with Aviva (typically this would be your office email). Use that password to sign in. The set-up is complete.

FAQ

Who is eligible to enrol for a user ID?

Employees of any company with a group medical insurance plan with Aviva can enroll. As there are important registration information that your company has to furnish to Aviva before you can enroll, please approach your HR department to check your eligibility.

 

When should I submit my claims?

You must submit your claim to us within 30 days following the date of your visit.

 

What are the types that I can submit?

There are 3 types of claims that you can submit: 1) outpatient claims incurred with a general practitioner / specialist, 2) hospitalisation / surgery claims or 3) dental claims.

However, the type of claims available is dependent on the policy coverage you have; and so you may not see all claim type options in the mobile app.

 

How do I submit a claim?

Simply click on Claims / Make a claim (in the portal or app) after logging in to begin your submission.

Prepare and have with you all of the necessary documents when you begin the claims process.

Fill in the requested information in the mentioned fields.

And when capturing a photo of your medical bills, please limit one bill for each snapshot and do not combine multiple bills in one single snapshot.

 

What are the information and documents that I would need before I can do a claim submission?

Please prepare the following:

  • Total bills which indicate the amounts incurred
  • Reason for treatment, nature of surgery
  • Name of treating doctor
  • Medical bills and receipts
  • Any available referral letter, medical report

LOG FAQ

What is a LOG?

A Letter of Guarantee, or LOG, is simply a letter issued by Aviva to selected hospitals in Singapore for full or partial waiver of upfront cash deposit in the event of hospitalization and / or surgery.


What can I do for LOG here in Aviva ClaimConnect?

You can now request for a LOG and also view the history of the LOG requests that you have made.


When should I request for a LOG?

We recommend to request for a LOG about a week in advance of any planned surgery/admission to allow Aviva time to review your request and issue the LOG for you. The LOG will be valid for 7 days from your surgery/admission date.

You will need to have the following details ready when requesting a LOG from us:

  1. Date of admission / surgery
  2. Name of hospital and the ward type
  3. Reason for admission and type of surgery

Do note that you cannot request for a LOG for a surgery/admission that has happened in the past. You may request up in advance of around 30 days only.


What happens after I submit the request?

Aviva will review your request. If no further details are required, Aviva will issue the LOG to the hospital. You can also retrieve a copy from the app and portal.

The patient can proceed for admission to hospital with ease of mind.

At the end of the surgery / hospital stay, the patient will be discharged from the hospital to rest and recover at home.

Upon the receipt of the final bills from the hospital, Aviva will then assess the claims and prepare the necessary payments, if approved.


In-app calculator/tools FAQ


There are 3 sections under Benefits: Financial calculator, Balance entitlement and Plan entitlement.

What do they do?

 

Financial calculator
This calculator helps you to estimate how much you are able to claim from your group medical insurance policy for a surgery or hospitalisation.

Balance entitlement
This shows the total amount of claims you have made, and the resulting balance amount that you are still eligible to claim for the current policy period.

Plan entitlement
You will see the full benefits of the medical coverage under which you are insured. Typically, this will refers to details like the class of ward that you are eligible for when hospitalisation is required, claim limits and coverage.