For Individuals

Life & Health - Disability

Disability insurance may not be something that’s top of mind when you are thinking about the future, but have you ever considered what you would do if you were suddenly unable to work? Rest easy, because at Aviva, we know how worrying it can be. Hence our disability insurance plans are designed to help take a weight off your mind. If you’re ever in the unfortunate situation of not being able to provide income, our disability plans will allow you the peace of mind to concentrate on rehabilitation and recovery instead.

ElderShield

How to Apply

What would you do if you or a loved one needed constant specialised care due to a severely disabling accident or illness? It is estimated this will happen to 1 in 12^ elderly people so it is a situation you may need to be prepared for. With the cost of medical and hospitalisation care on the rise, even a brief disability can become very expensive as the medical bills stack up. At Aviva we want to provide you with peace of mind, and with our Eldershield and MyCare/ MyCare Plus plans, we'll help you cover some of these costs.

^ Source: 1999 Inter-ministerial committee on Health Care to the elderly.

Peace of Mind: Now and for the Future
ElderShield is an insurance plan designed to help those who become severely disabled to manage their own everyday care. Launched by the Ministry of Health in 2002, the plan provides a monthly cash payout that can be used to cover the many costs associated with long term care e.g the daily care at home or in hospital, home modifications and special aids or equipments, etc.

Aviva is one of the three insurers to join the Scheme to provide coverage to 50% of new ElderShield members covered under the Scheme every month. ElderShield classifies a person as severely disabled when the person is certified to be unable to perform at least 3 out of 6 of the following tasks, even with special equipment and requires constant assistance.
 

  • Washing
    The ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash by other means.
  • Dressing
    The ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical or medical appliances.
  • Feeding
    The ability to feed oneself food after it has been prepared and made available.
  • Toileting
    The ability to use the lavatory or manage bowel and bladder function through the use of protective undergarments or surgical appliances if appropriate.
  • Mobility
    The ability to move indoors from room to room on level surfaces.
  • Transferring
    The ability to move from a bed to an upright chair or wheelchair, and vice versa.

 Who Can Join?

Any CPF member with a Medisave account is automatically covered by ElderShield at age 40. No sign-up or medical assessment is required to join, and both Singaporeans and Permanent Residents are eligible. Eligible residents below age 65, or anyone who has previously declined the coverage, can complete and return the Application form to make a new application for coverage, subject to underwriting.

How Does it Work?

ElderShield provides lifetime cover on severe disability. The Scheme provides a monthly cash payout of up to $400, for a period of up to 72 months upon a severe disability to cover the cost of long term care.  

While ElderShield provides basic and essential coverage on severe disability, you may want to supplement and enhance the cover by purchasing MyCare for better peace of mind.

  

The policy is underwritten by Aviva Ltd.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. A product summary in relation to MyCare/ MyCarePlus is available and may be obtained from Aviva Ltd and the participating distributors’ offices. You should read the product summary before deciding whether to purchase the policy.

You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at time of publishing.

Company Registration No.: 196900499K

 

MyCare/ MyCare Plus

 

Securing your future

If you already have basic severe disability* coverage through ElderShield, you know how important such coverage is. Becoming disabled due to a serious accident or an illness can mean hardship for both you and your loved ones. Severe Disability Insurance helps relieve some of these hardships by providing monthly payouts to help cover some of the costs associated with long-term care.

Is the basic protection offered by ElderShield enough? While short-term coverage can offer critical assistance, associated costs will continue well after a policy's benefits have expired. Supplementing your ElderShield protection with Aviva's MyCare/ MyCare Plus is important as it will enhance your coverage and provide you with better peace of mind.

With MyCare or MyCare Plus, you can transform your ElderShield cover into lifetime1 benefits with premiums that do not increase with age.

The best part about this insurance is that not only can you use cash, you can use Medisave Funds of up to S$600 per calendar year per Life Assured. What’s more, you can use your Medisave Funds to cover your spouse, parents or grandparents.
 

How does the basic MyCare improve my benefits?

Unlike the short-term coverage offered by ElderShield, MyCare's unlimited payout term means you will receive the monthly payouts as long as you are disabled. At the same time, MyCare will provide you with a higher monthly payout than ElderShield, which can be used to cover for more expenses incurred during your disability.

The other additional benefits are:

  • Tax and GST-free payouts that let you spend your money where it's needed
  • A one time lump sum benefit equal to three times the first monthly payout amount will be provided to help you with the initial expenses at the onset of the disability.
  • A dependent care benefit of $200 per month payable up to 36 months if you have a child aged 21 years old and below at claim.
  • A Rehabilitation Benefit of 50% of the monthly payout during your recovery stage.
  • A death benefit that will pay three times your last payout if death occurs during the severe disability.
  • A waiver of premium payment during benefit^ payouts.
  • A guaranteed renewal that allows you to continue coverage as needed

^ This refers to when the life assured is receiving either the Severe Disability Benefit or the Rehabilitation Benefit.

Beyond providing you with exceptional benefits for a reasonable premium, Aviva's MyCare also allows you to customise your policy by choosing the coverage options that are right for you. These options include:

Custom Payout Benefit
Choose your preferred monthly payout (inclusive of ElderShield benefit) from a minimum of $600 to a maximum of $5000 (in increments of $100).

Custom Monthly Payout Duration
Choose between a fixed 12-year (144 months) duration or unlimited lifetime payout.

Custom Payment Term
Choose between paying until age 67 (next birthday, with a minimum term of 20 years) or ongoing.
 

What extras does MyCare Plus give me?

ElderShield payouts start when you are unable to perform at least 3 out of the 6 Activities of Daily Living2 (ADL). MyCare helps to increase and lengthen the ElderShield payout. And MyCare Plus pays out when there is an inability to perform at least 2 out of the 6 ADL2. Whichever plan you choose, it’s our way of offering you faster financial relief at a time when you need support the most.

 

Who can join?

To be eligible for Aviva's MyCare/ MyCare Plus, you must first be covered by a basic ElderShield plan from any of the 3 appointed insurers.

How does it work?

MyCare
Consider the case of a 42-year-old Mr Lim who has a stroke and is paralysed from neck down. He is certified to have failed more than 3 ADL. With ElderShield, he is able to claim $400 per month for up to 6 years (assuming he’s covered under ElderShield400). With MyCare he is able to enhance his payouts to a bigger amount and for a longer period.

Mr. Lim’s payout is outlined below.

 
First 72 months
73rd month onwards for up to a lifetime
 From ElderShield400  S$400 per month S$0 per month
 From MyCare S$600 per month S$1,000 per month 
 Total S$1,000 per month  S$1,000 per month

MyCare Plus
Consider the same person - certified by the doctor to have failed 2 ADL. He is unable to claim under ElderShield. With MyCare Plus, he could make a claim.

 
First 72 months
73rd month onwards for up to a lifetime
 From ElderShield400 S$0 per month S$0 per month
 From MyCare Plus S$600 per month S$1,000 per month 
 Total S$600 per month  S$1,000 per month

And, there’s extra cash too

In both cases Mr Lim also receives a 1-time lump sum payout of $1,800 from MyCare or MyCare Plus. If he has at least one child aged 21 years or below at point of claim, he’ll also receive a Dependent Care Benefit of $200/month for up to 36 months.

Above examples are for illustration purposes only. Example assumes Mr Lim is an ElderShield400 policyholder who bought MyCare or MyCare Plus with S$1,000 monthly benefit payable for a lifetime. We are assuming his condition persists for a lifetime.
 

One policy. many options.

MyCare and MyCare Plus will provide you with a higher monthly payout than ElderShield, which can be used to cover more expenses needed for long-term care. You can customise your policy by choosing the coverage options that are right for you.

Features
ElderShield400
MyCare
MyCare Plus
Requirements for Benefits Payouts Inability to perform at least 3 out of 6 ADL Inability to perform at least 2 out of 6 ADL
Benefits Payout Duration Up to 6 Years (72 months) Unlimited lifetime payout or up to 12 years (144 months)
Premium Term Pay till 66 age next birthday

(i) Lifetime or
(ii)Pay till 66 age next birthday or for 20 years from entry age, whichever is later

Lifetime
Monthly Severe Disability Benefit S$400 $600 to $5000 ( in increments of S$100)
Including basic ElderShield benefit
Lump Sum Benefit Nil Additional 3 times your first monthly benefit3
Rehabilitation Benefit4 Nil 50% your monthly benefit3 up to the end of the Benefit Payout Duration Not applicable
Dependant Care Benefit Nil Additional S$200 per month up to 36 months if you have a child aged 21 years and below at point of claim
Death Benefit Nil Additional 3 times your last drawn monthly benefit3
Waiting Period 90 days/waived for accidental causes and auto coverage No waiting period 90 days/waived for accidental cause and/ inability to perform 3 or more ADL
Deferment Period 90 days 90 days 90 days

*Severe Disability Insurance can help you cover the cost of care and recovery following disability due to accident or illness. The Ministry of Health's ElderShield scheme, introduced in 2002, provides participants with this basic level of protection.
A severe disability due to accident or illness can happen to anyone at any age. The impact on you and your loved ones can be traumatic, especially as daily care costs continue to rise. If you were disabled tomorrow and unable to work, how would you survive? Products like Aviva MyCare, which supplement basic ElderShield coverage, can offer long-term security for you and your family.


1 Applicable only if you opt for lifetime benefit payout duration. Alternatively, you may choose to take up MyCare with 12 year (144 months) Benefit Payout duration.
2 Severe disability shall mean the inability to perform at least 3 of the 6 (for ElderShield/MyCare) or 2 of the 6 (for MyCare Plus) Activities of Daily Living. For the detailed definitions, please refer to the product summary or the policy contract.
3 Monthly benefit refers to the applicable Severe Disability Benefit under MyCare or MyCare Plus, where applicable.
4 The Rehabilitation Benefit will be payable following a Severe Disability claim for the same benefit payout duration as the Severe Disability Benefit.
 
 
The policy is underwritten by Aviva Ltd.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. A product summary in relation to MyCare/ MyCarePlus is available and may be obtained from Aviva Ltd and the participating distributors’ offices. You should read the product summary before deciding whether to purchase the policy.

You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at time of publishing.
 

 

 

Aviva Privilege Card

The Aviva Privilege card, available exclusively to MyCare & MyCare Plus policyholders, offers even more value for your premium, with a special health and wellness discount programme. The Aviva Privilege Card's benefits are always being updated, but you can expect tremendous savings on selected healthcare services.
 

Terms & Conditions for use of the Aviva Privilege Card

  • The Aviva Privilege Card must be presented on day of appointment and prior to payment.
  • Privileges are not valid with any other promotional offers and/or discounts.
  • All prices quoted are subjected to prevailing GST.
  • The Aviva Privilege Card does not guarantee availability of service(s). Where applicable,appointments/reservations must be made in advance, quoting "Aviva policyholder" when making appointments/reservations.
  • The Aviva Privilege Card is the property of Aviva Ltd and shall be returned upon request.
  • Replacement cards due to loss or damage is subject to an administrative fee of $10.00 per card.
  • Aviva Ltd reserves the right to amend, withdraw or cancel a portion of or the entire privilege programme without prior notice. Terms and conditions may change without prior notice or liability or assigning.

How to enjoy the privileges

  • Make an appointment with the service providers and identify you are an Aviva Privilege Cardholder.
  • On the day of appointment, produce your Aviva Privilege Card.
  • Make payment directly to the service providers.
  • Receive health check reports, if any, directly from the service provider. Note that Aviva will not have access to your health check reports.
  • Terms and conditions for using the health services from the service providers apply.

icn-pdf Aviva Privilege Card Benefits


 

 

How to make a claim

The Claim Form and panel of Appointed Assessors for both your basic ElderShield and MyCare are the same. You only need to complete the Claim Form once.

If you are currently unable to perform 3 or more Activities of Daily Living (Washing, Dressing, Feeding, Toileting, Transferring and Mobility), please follow these 3 simple steps to make a claim:

1

Print a copy of the Claim Form and list of Appointed Assessors.

Alternatively, you may obtain a copy from our Customer Service Centre at: 4 Shenton Way SGX Centre 2 #01-01 Singapore 068807 or call our Customer Service Hotline at 6827 7788 to mail you a copy.

2

Complete the Claim Form as best as you can.

If you are unable to do so, please have it completed by your immediate family member or caregiver. If you still need help, you can contact our Customer Service Hotline at 6827 7788.

3

Make an appointment with an Appointed Assessor for the severe disability assessment.

You have to:
  • Pay $50 if the assessment is done at the assessor's clinic
  • Pay $150 if a house call is required
  • Bring the completed Claim Form, and any available medical records and/or Inpatient Discharge Summary that you have, during the appointment
  • Bring your medicine (if possible)

(The assessor will send the completed Claim Form together with the results of the severe disability assessment to your insurer for processing)

* To print the Claim Form and list of Appointed Assessors from this website, you will need to have Adobe Acrobat Reader installed on your computer.

FAQs

 

ElderShield

Overview

  • Q: What is ElderShield?
  • A: ElderShield is a severe disability insurance scheme designed to provide basic financial protection against the costs associated with care and recovery following a severe disability. This coverage is offered to both Singaporeans and Permanent Residents.

    ElderShield provides a monthly cash payout of $400 for a maximum of 72 months to help pay the out-of-pocket expenses for the care of the severely disabled person.

  • Q: Who is eligible to join ElderShield?
  • A: Any CPF member, including Singaporeans and Permanent Residents, are automatically covered by ElderShield at the age of 40. The enrollment process is automatic, with no application or medical assessment required.

    Eligible residents below age 65, or anyone who has previously declined the coverage, can complete and return the Application form to make a new application for coverage. These new applications are subject to medical assessment.

  • Q: What does "severely disabled" mean?
  • A: ElderShield classifies a person as severely disabled when they are consistently unable to perform at least 3 out of 6 of the following tasks, even with special equipment or constant assistance.

    • Washing
      The ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash by other means.
    • Dressing
      The ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical or medical appliances.
    • Feeding
      The ability to feed oneself food after it has been prepared and made available.
    • Toileting
      The ability to use the lavatory or manage bowel and bladder function through the use of protective undergarments or surgical appliances if appropriate.
    • Mobility
      The ability to move indoors from room to room on level surfaces.
    • Transferring
      The ability to move from a bed to an upright chair or wheelchair, and vice versa.
  • Q: Can I join ElderShield if I have a Pre-existing Disability?
  • A: Pre-existing Disability means suffering from severe disability (defined as the inability to perform at least 3 of the 6 Activities of Daily Living) before your ElderShield Policy Commencement Date. For persons who are auto-covered, severe disability caused solely by accidents that occur during the 90-day opt-out period shall not be regarded as Pre-existing Disability.

    As with any insurance plan, a person with Pre-existing Disability may not be eligible for insurance coverage. If you have Pre-existing Disability, please fill in the Health Declaration Form so that the premium will not be deducted from your Medisave Account.
  • Q: What are the benefits of ElderShield?
  • A: Upon becoming severely disabled, and upon completion of the deferment period1, you will receive a monthly cash payout of $400. These payments continue for up to 72 months, and can be used to help pay for suitable care either at home or at a hospital or other care centre. You can also receive the payment for subsequent severe disabilities, as long as the total payout term doesn't exceed 72 months.

    1 Refers to ninety days (90) after the Claim Date (Inclusive).

Claims

  • Q: How do I make a Claim?
  • A: To make a claim, complete the claim form and have your disability condition evaluated by an Appointed Assessor. The assessor will complete the Assessor's Statement and return it to Aviva for processing. Once you are certified as disabled and the 90-day deferment period has passed, you will receive your insurance payout via cheque or direct credit into your bank account. A current copy of the Claim Form and a list of Appointed Assessors are available from our website.

    1 Refers to ninety days (90) after the Claim Date (Inclusive).

  • Q: Why do I need to wait for 90 days after lodgment of my claim before I could get my payouts if I become severely disabled?
  • A: ElderShield payouts commence once the certification is complete and the 90-day ‘deferment period' has ended. The deferment period ensures that ElderShield funds are used to cover some of the long term nursing and care costs resulting from disabling illness or injury. Without this period, ElderShield insurers would have to cover costs for temporary or non-severe disabilities, driving up premium prices for all policy holders.

  • Q: Do I have to bear the cost of assessment?
  • A: If your claim for severe disability insurance is successful, Aviva will reimburse the full cost of your assessment. If your claim is denied, you will be responsible for the cost of the assessment.

    Assessors charge $50 per assessment at their premises. If you require an in-home visit from an assessor, the fee will be $150 instead.

    (Note: The fees quoted above are subject to future revisions.)
  • Q: Can I see my own doctor or specialist to be assessed?
  • A: You can only use your own doctor if they are already on the Panel of Appointed Assessors. The purpose of having the panel of Appointed Assessors to conduct the assessments is to minimize inappropriate claims and ensure consistency in the claims assessment. You are always encouraged to bring any relevant medical records for your disability assessment.

    1 Refers to ninety days (90) after the Claim Date (Inclusive).

  • Q: What can I do if I disagree with the claims assessment of the insurer?
  • A: If you disagree with your assessment results, you can request to be assessed again by a specialist. As with the first assessment, Aviva will only reimburse assessment fees if your claim of disability is successful. These assessments cost $75 when conducted at the specialist's office or $150 if performed at your home.

    If the specialist assesses you and determines you are still ineligible for disability coverage, you can submit an Appeal to the Ministry of Health's ElderShield Arbitration Panel. The panel may appoint a geriatrician or other qualified practitioner to conduct a reassessment. The decision of the Arbitration Panel shall be final and binding on both you and Aviva. As with the other assessments, Aviva will only reimburse assessment fees if your claim of disability is successful.

    This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying a life insurance policy is a long-term commitment and an early termination of the policy usually involves high costs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at the time of publishing.

MyCare

Overview

  • Q: What are ElderShield Supplements?
  • A: ElderShield Supplements expand the basic coverage of your ElderShield policy with additional coverage and benefits for an additional premium. This allows you to customise a policy that best meets your own personal coverage needs. MyCare which is Aviva's ElderShield Supplement lets you choose your:

    Monthly Payout Benefit - choose your preferred monthly payout (inclusive of ElderShield benefit) from a minimum of S$600 to a maximum of  S$5000 (in increments of S$100).
    Monthly Payout Duration - choose between a fixed 12-year (144 months) duration or unlimited lifetime payout.
    Payment Term - choose between paying until age 67 (next birthday, with a minimum term of 20 years) or ongoing.

    These options combined with the additional coverage provided, make MyCare the smart choice for anybody who wants to make sure their specific needs and wants are covered now and in the future.

  • Q: Why do I need a supplement?
  • A: If you're concerned that the basic protection offered by your ElderShield protection might not fully protect you in the event of a severe disability, MyCare offers additional benefits and peace of mind that can go a long way when facing the unexpected.

    The care and recovery costs associated with a severe disability will only add to your worries and concerns. MyCare can pay up to $5000 a month (inclusive of the basic ElderShield payout) for a longer duration of time. The unlimited payout option means that as long as you are disabled, the payout under MyCare policy will continue. Combine the rising costs of care and the longer life spans of Singaporeans and you can see how important an ElderShield supplement can be.

  • Q: Am I eligible to take up MyCare?
  • A: To help ensure all Singaporeans receive the most basic level of protection from the costs associated with severe disability, you must first be an ElderShield policyholder before adding an ElderShield supplement. Your initial ElderShield plan can be with any insurer.

  • Q: Why should I join now?
  • A: As with your regular ElderShield coverage, premiums are determined at the age of entry. Since these premiums do not increase with age, you can enjoy higher MyCare benefits at a lower premium.

  • Q: If I am still in the old ElderShield benefit plan (with the benefit of $300 months for up to 60 months) do I need to upgrade to buy the Supplementary Plan?
  • A: No. As long as you have an in-force ElderShield policy, you can purchase MyCare.

  • Q: What will happen to my MyCare policy if I terminate my basic ElderShield policy?
  • A: To help ensure all Singaporeans receive the most basic level of protection from the costs associated with severe disability, you must first be an ElderShield policyholder before adding an ElderShield supplement. This means that if your basic ElderShield policy is terminated, your MyCare coverage will terminate as well. In the event the premiums have been collected for MyCare, the policy will be terminated at the next premium due date.

  • Q: What will happen to my MyCare policy if my basic ElderShield benefits have been fully paid?
  • A: Your MyCare policy will continue to provide severe disability benefits for life (or up to 144 months of benefit payout duration), even if your basic ElderShield benefits have been fully paid.

Benefits

  • Q: What are the benefits covered under MyCare?
  • A: MyCare provides a monthly severe disability payout. Other benefits include:

    • Lump sum benefit
    • Rehabilitation benefit
    • Dependant care benefit
    • Death benefit

    All benefits are payable in cash and is tax-free.

  • Q: When is the Severe Disability Benefit payable?
  • A: The monthly benefit is payable when the Life Assured is certified as severely disabled and unable to perform at least three of the 6 Activities of Daily Living. Once the 90-day deferment period is complete, benefit payout begins.

  • Q: How long is the Severe Disability Benefit payable for?
  • A: You can set the length of your severe disability benefit payout term to be either:

    • Lifetime or
    • Up to 12 years (144 months)

    The benefit continues to be payable as long as your disability lasts, up to the chosen benefit payout duration.

  • Q: When is the Lump Sum Benefit payable?
  • A: The lump sum is payable when the Life Assured is certified as severely disabled and unable to perform at least 3 of the 6 Activities of Daily Living. This additional benefit is equal to 3 times the first monthly payout amount and is paid only once in the policy lifetime.

    Once the 90-day deferment period is complete, both the lump sum and regular benefit payout begins.

  • Q: When is the Rehabilitation Benefit payable?
  • A: The monthly rehabilitation benefit is payable when the Life Assured recovers from a severe disability but is still unable to perform 2 of the 6 Activities of Daily Living. This benefit is 50% of the last paid monthly Severe Disability Benefit.

  • Q: When is the Dependant Care Benefit payable?
  • A: The additional monthly Dependant Care benefit is payable when the Life Assured is receiving a severe disability or rehabilitation benefit and has a child under the age of 21. This additional benefit is $200 per month payable for up to 36 months.

    Once the 90-day deferment period is complete, the benefit payout begins.

  • Q: When is the Death Benefit payable?
  • A: The death benefit is payable in the event of the death of the Life Assured while the Life Assured is receiving a severe disability or rehabilitation benefit. This benefit is 3 times the last paid monthly severe disability or rehabilitation benefit.

Premiums

  • Q: How can I pay the premiums for MyCare?
  • A: You can use your Medisave to pay for the premiums of MyCare, with a yearly (calendar year) limit of $600 per insured person. You can also use a Medisave account belonging to your spouse, parents, children, or grandchildren to pay for the premiums of MyCare. the premium payment mode can also be via cheque or GIRO direct payment. Any premiums in excess of $600 must be paid by cheque or GIRO.

  • Q: How long do I have to pay the premiums for?
  • A: You can set the length of your premium payment term to be either:

    • up to age 66 (next birthday), subject to a minimum premium term of 20 years, or
    • ongoing
  • Q: Do I have to continue paying MyCare premiums if I become severely disabled?
    • If you become severely disabled, your MyCare policy payouts begin after the deferment period and your subsequent premiums will be waived.
    • If you recover from your severe disability, severe disability benefit payouts will stop and premium payments must resume if you have not fulfilled your minimum premium payment term.
    • If you have finished paying all required premiums under the limited premium payment term option, no additional premium payment is necessary. You will still continue to enjoy lifetime coverage.
  • Q: What happens if I do not pay premiums?
  • A: You may convert your policy into a paid-up policy with a reduced monthly benefit after a certain minimum number of years. This will ensure your policy would not lapse due to non-payment of premiums, provided you have sufficient value accumulated under your MyCare policy. The monthly benefit amount is dependent on your age and how long your policy has been in force.

    In the event there are insufficient value accumulated, the policy will lapse and the cover will cease.

    This is applicable to both limited premium payment term and lifetime premium term policies.

Claims

  • Q: How do I make a claim under MyCare?
  • A: To make a claim, complete the Claim Form and have your condition assessed by an Appointed Assessor. They will complete the Assessor's Statement and return it (along with your Claim Form) to your basic ElderShield insurer for processing.

    If Aviva is not your basic ElderShield insurer, your basic policy insurer will provide us the Claim Form, Assessor's Statement, and any other documents that are relevant to your claim. Alternatively, you can also inform Aviva regarding your claim, and we will assist you with processing the necessary.

    You may receive your insurance payout either by cheque or direct credit into your bank account 90 days after the claim date and having been certified by an Appointed Assessor as severely disabled.

    You only need to complete the Claim Form once, since the form and panel of Appointed Assessors are identical for both your basic ElderShield and MyCare Supplement.

  • Q: To be insured under MyCare, I would already have a basic ElderShield policy. In the event of severe disability, do I need to be assessed twice to make claims for both policies?
  • A: No, you only need to complete a single claim form and assessment. As long as you meet all the claim eligibility requirements and policy contract terms, benefit payments will be made under both policies.

  • Q: How do I make a claim if both my basic ElderShield and Supplement (MyCare) policies are with Aviva?
  • A: The assessor will complete the Assessor's Statement and return it along with the Claim Form to Aviva for processing. You should indicate, at the top of the Claim Form, that both policies are from Aviva. Documents such as medical records or a discharge summary only need to be submitted once, and the claims on both your policies will be processed together.

    A current copy of the Claim Form and a list of Appointed Assessors are available from our website.

  • Q: How do I make a claim if my basic ElderShield and Supplement policies are with different insurers?
  • A: The assessor will complete the Assessor's Statement and return it along with the Claim form to your basic ElderShield insurer for processing. You should indicate, at the top of the Claim Form, that both policies are from different insurers. Documents such as medical records or a discharge summary only need to be submitted once. Your basic ElderShield insurer will work with your Supplement insurer to process the claims.

    If you have a MyCare policy but your basic ElderShield is not insured by Aviva, you can facilitate the claim process by informing us in writing of your claim at:

      4 Shenton Way SGX Centre 2 #01-01
      Singapore 068807
  • Q: Why do I need to wait 90 days after lodgement of my claim, before I could get my payouts if I become severely disabled?
  • A: MyCare payouts commence once the certification is complete and the 90 day ‘deferment period' has ended. The deferment period ensures that MyCare policy payouts are used to cover long term nursing and care costs resulting from disabling illness or injury. Without this period, ElderShield Supplement Insurers would have to cover costs for temporary or non-severe disabilities, driving up premium prices for all policy holders.

  • Q: Do I have to bear the cost of assessment?
  • A: If your claim for severe disability insurance is successful, Aviva will reimburse the full cost of your assessment. If your claim is denied, you will be responsible for the cost of the assessment.

    Appointed Assessors charge $50 per assessment. If you require an in-home visit from an assessor, the fee will be $150 instead.

  • Q: Can I see my own doctor or specialist to be assessed?
  • A: You can only use your own doctor if they are already on Aviva's Panel of Appointed Assessors. The purpose of having the panel of Appointed Assessors to conduct the assessments is to minimize inappropriate claims and ensure consistency in the claims assessment. You are always encouraged to bring any relevant medical records to your disability assessment.

  • Q: What can I do if I disagree with the claims assessment of the insurer?
  • A: If you disagree with your assessment results, you can request to be assessed again by a specialist. As with the first assessment, Aviva will only reimburse assessment fees if your claim of disability is successful. These assessments cost $75 when conducted at the specialist's office or $150 if performed at your home.

    If the specialist assesses you and determines you are still ineligible for disability coverage, you can submit an Appeal to the Ministry of Health's ElderShield Arbitration Panel. The panel may appoint a geriatrician or other qualified practitioner to conduct a reassessment. The decision of the Arbitration Panel shall be final and binding on both you and Aviva. As with the other assessments, Aviva will only reimburse assessment fees if your claim of disability is successful.

    This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying a life insurance policy is a long-term commitment and an early termination of the policy usually involves high costs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at the time of publishing.

 

IdealIncome

How to Apply
IdealIncome offers you protection against short and long-term disability caused either by accidents or illnesses by providing you with a replacement income that continues to support you and your loved ones during disability. The flexible coverage is guaranteed renewable and continues until your chosen age of retirement (55, 60, or 65 years).

You will receive the following benefits in the event of a disability:

  • Receive monthly benefit of up to 75% of your income
  • Waiver of premiums while you are receiving benefits
  • Receive a Partial Disability Benefit when you are able to return to work at a lower capacity, after total disability.
  • Choice of escalating your monthly benefit to 3% per annum, keeping up with inflation
  • Death benefit of S$5,000 payable if death occurs while receiving the total or partial disability benefit
  • Reimbursement up to 3 times the monthly total or partial disability benefit for rehabilitation purpose
The policy is underwritten by Aviva Ltd.
The information on this page is only an overview of the benefits of IdealIncome, and not a contract of insurance. The detailed terms and conditions of this plan are provided in the relevant policy contract.
The information on this page is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. A product summary in relation to IdealIncome is available and may be obtained from Aviva Ltd and the participating distributors’ offices. You should read the product summary before deciding whether to purchase the policy.  
Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you.
Information is correct at time of publishing.
 

 

IdealIncome

icn-pdf Application Form for IdealIncome

Please contact your preferred Financial Advisor, or an Aviva Advisor, for a copy of the relevant Product Summary/ies.

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