Corporate Claims

ClaimConnect
For employees of Aviva's corporate plans to access and manage their policies.

EBConnect
For advisors, brokers, and HR personnel to manage Aviva corporate plans.

Commercial Claims
For corporate claims pertaining to Property All Risks, Work Injury Compensation and Public Liability.

Form Library
Download forms that you'll require during your claims submission.

Submit your claim with ClaimConnect

Follow the steps below to make claims for your corporate plans

1

Register your account

Register with us through our web portal or download our app on your iPhone or Android device. 

Benefits of ClaimConnect:

• Find the nearest panel clinic
• File your claims
• Check claim status anywhere, hassle free

2

Submit your claim online

Click on Claims / Make a claim to begin your claim submission.

When submitting, there are certain documents (medical bills, reports, or referral letters, etc.) that will be required. Always keep your original documents in order for your claim to be dealt with quickly.

Other supporting documents:

Visit the form library below and complete the relevant documents. You may submit the form via app or portal. 

3

We'll review your claim

We will process your claims within 10 to 14 working days after receiving all the required documents. For further clarification, we will get in touch.

EBConnect

For advisors, brokers, and HR personnel to manage Aviva corporate plans

1

Register for a User ID

To register, download and print the registration form. Full details on the registration process can be found on the form. 

Mail the completed form to Aviva Ltd:

Attention to Aviva EBConnect Admin
Aviva Ltd, Group Business 
4 Shenton Way,
#25-01 SGX Centre 2,
Singapore 068807

2

We'll will review your application

We will take three to five working days to process your application. 

3

Wait for our notification

Once the User ID is created, the user will be notified via email. 

Log in using your email address and the first-time-password provided. 

If you need more help, please contact us at +65 6827 8030

How to make a commercial claim

The following guidelines are for commercial claims - Property All Risks, Work Injury Compensation and Public Liability claims. 

1

Contact us or your intermediary

If the incident requires our immediate attention, please contact your intermediary or us at 68279966.

Take reasonable steps to minimise further loss or damage.

Please give your full support to the loss adjuster appointed by us. 

Claims Procedure Guidelines

 

2

Download the claim form and collate supporting documents

Download and complete the claim form.

The suggested supporting documents are stated in the respective claims forms.

Make a police report pertaining to the incident if necessary.

Take photographs of the subject items and retain the items for our assessment.

Property All Risks Claim Form

Work Injury Compensation Claim Form

Public Liability Claim Form

 

3

Return to us by email

gi_claims@aviva-asia.com

Email the completed claim form and relevant documents to us.

To submit original documents, post it to us at this address:

Aviva Commercial Insurance Claims,
Aviva Ltd.,
4 Shenton Way,
#01-01 SGX Centre 2,
Singapore 068807

We will acknowledge receipt of your claim within 3 working days.

If we need further information, we will get in touch with you within the next 7 working days. 

Form Library

Download the relevant forms that you'll need

Death Claim

Death Claim Form Download

Total & Permanent Disability Claim

Group Total Permanent Disability Claim Form
Download

Personal Accident

Group Personal Accident claim Form
Download

Group Medical Insurance Claim

Group Medical Insurance Claim Form – Section 1 
Download
Group Medical Insurance Claim Form – Section 2 only
Download

Group Global Health, MyGlobalBenefits, Group IdealMedical Claim

Group Global Health, MyGlobalBenefits, Group IdealMedical Claim Form – Section 2 only
Download

Corporate Travel Claim

Online Travel Claim Submission Claim here