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Temporary closure of our Customer Service Hall

To protect the health and well-being of our customers and staff amidst the current novel coronavirus (COVID-19) situation, our Customer Service Hall will be temporarily closed to all walk-in customers from 17 Feb 2020 until further notice.

If you require any assistance from us, you may call the relevant hotline from the list below during operating hours. Alternatively, you may log in to MyAviva or your relevant online portal to access your policy details and update your contact information. For more information on policy servicing, click here.

We appreciate your understanding and apologise for any inconvenience caused.

Find out what you’re covered for with your Aviva policies, in relation to novel coronavirus (COVID-19).

Need financial advice?

Our financial adviser representatives are here to help you set your goals. Submit your details and we'll be in touch.

Emergency assistance helplines

Car accident and emergency breakdown

+65 6333 2222

Available 24 hours daily

Singapore: Help at the scene of the accident within 20 minutes of your call. Free emergency roadside assistance in case of a car breakdown.

Travel and Home emergency

+65 6460 9391

Available 24 hours daily

Customer Service Centre

Reception

+65 6827 7988

Mondays to Fridays: 8:45am – 5:30pm

Weekends and public holidays: Closed

                 

Fax: +65 6827 7480

 

4 Shenton Way, SGX Centre 2

#01-01, Singapore 068807

Taxi stand E18

View map

Life, Savings & Investment and Retirement

Mondays to Fridays 8:45am – 5:30pm

Weekends and public holidays Closed

Request a callback to find out more about our products, or to speak to an adviser.

Accident & Health

Mondays to Fridays 8:45am – 5:30pm

Weekends and public holidays Closed

Request a callback to find out more about our products, or to speak to an adviser.

Car, Travel, Home and Personal Accident

For queries about purchasing a policy or about claims.

General enquiry hours:

Mondays to Fridays 8:45am – 5:30pm

Weekends and public holidays Closed

Claim enquiry hours:

Mondays to Fridays 8:45am – 6:00pm

Weekends and public holidays Closed

For claims

For information such as claims amount, negotiation or appeals, please email us at: GI_claims@aviva-asia.com

For immediate information on the status of your travel claims such as a pending offer, or an approved claim, please visit this link.

 

Need an adviser?

Request a callback to find out more about our products, or to speak to an adviser.

MINDEF and MHA Group Insurance

Mondays to Fridays 8:45am – 5:30pm

Weekends and public holidays Closed

Need an adviser?

Request a callback to find out more about our products, or to speak to an adviser.

Adviser and Partner hotline

Mondays to Fridays 8:45am – 5:30pm

Weekends and public holidays Closed

MyAviva and AvivaOnline IT helpdesk

Singapore

1800 827 9955

Overseas

+65 6827 9955

Mondays to Fridays 9:00am – 6:00pm

Saturdays 9:00am – 1:00pm

Sundays and public holidays Closed