Contact us
COVID-19 circuit breaker measures: Insurance is an essential service and Aviva remains committed to serving you. All of our services remain available, except for the closure of our Customer Service Hall to walk-in customers. Find out how you can continue to get service, make a claim or purchase from us online.
For policyholders who are financially impacted by COVID-19, find out how you can apply for a 6-month premium deferment.
How can we help?
Your answers might already be in the options below. Alternatively, you may call our customer care helplines.
Policy servicing
Premium payment
Claim status
Health
Other enquiries & feedback
Get financial advice
Our financial advisers are here to help you achieve your financial goals. Leave your details with us to make an appointment with our advisers.
For emergency assistance
Our emergency helplines are available for you 24 hours daily.
Car accident and emergency breakdown
Available 24 hours daily
Singapore: Help at the scene of the accident within 20 minutes of your call. Free emergency roadside assistance in case of a car breakdown.
Travel and Home emergency
Available 24 hours daily
Get in touch
Whether you've got a question about our products or need assistance with your policy, our customer service team is here to help you. Our customer service helplines are available from:
Mondays to Fridays: 8:45am to 5:30pm
Closed on weekends and public holidays
Health, Life, Savings, Retirement and Investment Plans
Car, Travel, Home and Personal Accident Plans
Navigator services
MINDEF and MHA hotline
POGIS hotline
Main line
Operating from Mondays to Fridays between 8:30am to 6pm.