Contact
Emergency assistance helplines
Car accident and emergency breakdown
Available 24 hours daily
Singapore: Help at the scene of the accident within 20 minutes of your call. Free emergency roadside assistance in case of a car breakdown.
Travel and Home emergency
Available 24 hours daily
Customer Service Centre
Reception
Mondays to Fridays: 8:45 – 17:30
Weekends and public holidays: Closed
Chinese New Year's Eve 8:45 – 13:00
Email: cs_life@aviva-asia.com
Life, Savings & Investment and Retirement
Call
Mondays to Fridays 8:45 – 17:30
Weekends and public holidays Closed
Email: cs_life@aviva-asia.com
Accident & Health
Call
Mondays to Fridays 8:45 – 17:30
Weekends and public holidays Closed
Email: cs_life@aviva-asia.com
Car, Travel, Home and Personal Accident
For queries about purchasing a policy or about claims
Call
General enquiry hours:
Mondays to Fridays 8:45 – 17:30
Weekends and public holidays Closed
Claim enquiry hours:
Mondays to Fridays 8:45 – 18:00
Weekends and public holidays Closed
For claims
For information such as claims amount, negotiation or appeals, please email us at: GI_claims@aviva-asia.com
For immediate information on the status of your travel claims such as a pending offer, or an approved claim, please visit this link.
MINDEF and MHA Group Insurance
Navigator Services
Navigator Advisers
Navigator Clients
Mondays to Fridays 8:45 – 17:30
Weekends and public holidays Closed
Email: service@navigator-asia.com
Fax: +65 6827 7700
MyAviva and AvivaOnline IT helpdesk
Singapore
Overseas
Mondays to Fridays 9:00 – 18:00
Saturdays 9:00 – 13:00
Sundays and public holidays Closed
Adviser hotlines
Financial Advisers
Bancassurance
Mondays to Fridays 8:45 – 17:30
Weekends and public holidays Closed
Email: cs_life@aviva-asia.com
Need to write to us about your policy?
Please use one of these forms