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Temporary closure of our Customer Service Hall
To protect the health and well-being of our customers and staff amidst the current novel coronavirus (COVID-19) situation, our Customer Service Hall will be temporarily closed to all walk-in customers from 17 Feb 2020 until further notice.
If you require any assistance from us, you may call the relevant hotline from the list below during operating hours. Alternatively, you may log in to MyAviva or your relevant online portal to access your policy details and update your contact information. For more information on policy servicing, click here.
We appreciate your understanding and apologise for any inconvenience caused.
Find out what you’re covered for with your Aviva policies, in relation to novel coronavirus (COVID-19).
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Emergency assistance helplines
Car accident and emergency breakdown
Available 24 hours daily
Singapore: Help at the scene of the accident within 20 minutes of your call. Free emergency roadside assistance in case of a car breakdown.
Travel and Home emergency
Available 24 hours daily
Customer Service Centre
Reception
Mondays to Fridays: 8:45am – 5:30pm
Weekends and public holidays: Closed
Email: cs_life@aviva-asia.com
Life, Savings & Investment and Retirement
Call
Mondays to Fridays 8:45am – 5:30pm
Weekends and public holidays Closed
Email: cs_life@aviva-asia.com
Request a callback to find out more about our products, or to speak to an adviser.
Accident & Health
Call
Mondays to Fridays 8:45am – 5:30pm
Weekends and public holidays Closed
Email: cs_life@aviva-asia.com
Request a callback to find out more about our products, or to speak to an adviser.
Car, Travel, Home and Personal Accident
For queries about purchasing a policy or about claims.
Call
General enquiry hours:
Mondays to Fridays 8:45am – 5:30pm
Weekends and public holidays Closed
Claim enquiry hours:
Mondays to Fridays 8:45am – 6:00pm
Weekends and public holidays Closed
For claims
For information such as claims amount, negotiation or appeals, please email us at: GI_claims@aviva-asia.com
For immediate information on the status of your travel claims such as a pending offer, or an approved claim, please visit this link.
Need an adviser?
Request a callback to find out more about our products, or to speak to an adviser.
MINDEF and MHA Group Insurance
Need an adviser?
Request a callback to find out more about our products, or to speak to an adviser.
Adviser and Partner hotline
Call
Mondays to Fridays 8:45am – 5:30pm
Weekends and public holidays Closed
Email: cs_life@aviva-asia.com
MyAviva and AvivaOnline IT helpdesk
Singapore
Overseas
Mondays to Fridays 9:00am – 6:00pm
Saturdays 9:00am – 1:00pm
Sundays and public holidays Closed
Need to write to us about your policy?
Please use one of these forms: