Car Insurance FAQ

Most popular questions

What is eCall assistance service?

How do I qualify for Aviva car insurance?

Can I get an instant quote for Aviva?

What does your car insurance cover?

What is Dual-Year Plan policy?

What are the options available to me to pay my premium?

Can I pay by monthly installments?

How do I access my policy online to view or make changes?

How do I renew my policy?

Overview and Eligibility

Can I get instant car insurance cover with Aviva?

Can I buy an insurance policy offline or through an agent?

Do you insure motorcycle/commercial vehicles/taxis and buses?

Do you insure modified vehicles?

If my car has been modified and I have a LTA approved certificate, will Aviva insure my car?

What is considered as modification?

What if rims/tyres are modified?

What are accessories?

Do you insure cars converted to CNG, electric cars or for physically disabled?

Do you provide premium discount for off-peak cars?

Do you provide premium discount for drivers with Certificate of Merit?

Can you provide insurance for my brand new car without registration number?

Can you provide insurance for my car if it has been imported?

Who underwrites your insurance?

Quotation

How long is a quote valid for and what is it guaranteed for?

How many quotes can I get/save?

What previous claims or motoring accidents should I declare?

If I have a foreign licence can I still get a quote from you?

What if I cannot find my car's make, model or type in your database?

My car is over 10 years old, can I still get a quotation?

How can I retrieve my quotes?

Can I purchase a policy more than 1 year?

Cover and Benefits

Do you provide Third Party Fire and Theft insurance plan?

What is the difference between Comprehensive and Third-Party Fire and Theft insurance?

Does your car insurance cover flood and fallen trees?

Can I send my car to my preferred repairer?

I own a parallel import model. Can I send my car to the distributor workshop found under the list of Aviva-approved workshop?

Does your car insurance cover windscreen damage?

What is my car's market value and how is it determined?

Am I covered when I drive outside of Singapore?

Can I reduce my policy excess?

What is the additional excess for young and inexperienced drivers?

Will my car be insured inclusive of C.O.E.?

Do you provide cover for replacement locks and keys?

Do you provide additional personal accident cover?

Do you provide "Loss of Use" benefit?

eCall Assistance Service

Where can I download the eCall assistance companion app?

I have downloaded the app. What should I do next?

Do I need to turn on the eCall app each time I drive?

What should I do if I encounter issues in pairing the device?

Will I still enjoy eCall assistance service if I do not have any active car policy with Aviva?

I have terminated my existing car policy with Aviva and bought a new policy. How do I continue to use the app with the new policy?

Will there be any tracking of my driving behaviour or journey using this eCall assistance?

Will eCall assistance work if I am driving in Malaysia?

Do I need to turn on the location services all the time?

There is a USB port on the eCall device. Is it safe to charge my smartphone on it?

Claims

Can I send my car to my preferred repairer?

I own a parallel import model. Can I send my car to the distributor workshop found under the list of Aviva-approved workshop?

Does your car insurance cover windscreen damage?

How can I make a claim when I have met with an accident or my vehicle breaks down in Singapore?

Do I need to report an accident to the Police?

What do I do if my car is stolen?

What happens to my policy if my car is a total loss?

Do I need to tell Aviva if I have a minor accident but wish to settle the costs and issue directly with the other party?

What do I do if I am involved in an accident outside Singapore?

How do I make a claim against a foreign motorist?

Will I get a replacement car while mine is undergoing repair?

How do I make a Third Party claim against the other party's insurer?

What is the new change in Third Party Motor Claims procedure?

What is the procedure if I want to claim against the Third Party who is also insured with Aviva?

How can I claim if I lost my keys?

Why can't I reach your Crawford representative with the numbers and emails provided before?

No Claims Discount (NCD)

What is NCD?

What do I enter for my current NCD entitlement when requesting a quote?

Do you have NCD Protection coverage?

Will I lose my NCD if the accident was not my fault?

How do I know if I'm at fault or not at fault in an accident?

I did not purchase any NCD protector. What will happen to my 50% NCD and Safe Driver Discount if I make a claim for which I am at fault?

Do you reward drivers with 50% NCD at renewal?

Is this Safe Driver Discount transferrable to other companies?

Is NCD transferrable to another person or driver?

Can my NCD be extended onto more than 1 car?

If my NCD has been earned in another country, is it still acceptable?

Can I use my NCD from my motorcycle insurance for my car insurance?

Do the years I've spent driving a company car count towards my No Claims Discount?

Will I lose my NCD if there is a break in ownership of my car?

How will my NCD be affected by making a claim?

Will my windscreen claims affect the NCD?

Purchase and Payment

Can I pay for my insurance using someone else's credit card?

What is this Instalment Payment Plan (IPP) through credit card?

What is the minimum premium to qualify for Instalment Payment Plan (IPP) and how many months instalment am I allowed to apply?

How and when will my instalment payments be deducted?

What will happen to my car insurance policy if I fail to pay the instalment?

I have an IPP arrangement. What will happen if I cancel the policy mid term?

How do I know if my payment has gone through and the purchase has been successfully completed?

How do I receive my policy documents?

Existing customers

How do I reset my Aviva Login ID and password?

How do I change my policy details?

How do I change my personal particulars?

Can I request another copy of my insurance certificate?

What will happen to my policy if my car is modified or I modify after purchasing Aviva's car insurance?

How do I know whether my car has any modifications that are not compliant with and not approved by Land Transport Authority of Singapore?

What should I do when my vehicle breaks down?

How do I cancel my car insurance policy?

How do you calculate the cancellation refund?

How do I change or extend my period of insurance to coincide with my road tax?

How do I renew my vehicle road tax?

How do I submit feedback?

How do I make a complaint?

Renewals

When will I receive my renewal invitation?

Can I make changes to my renewal details?

I did not receive a renewal notice. What should I do?

I was involved in an accident before my current policy expiry date, but I have already purchased / renewed my policy with Aviva. How will this affect my policy?

How can I reduce my renewal premium?

Can I renew my policy if my policy has lapsed?

How will I receive my renewal policy document and certificate of insurance once I have purchased?