Direct Purchase Insurance FAQ

Most popular questions

What are the Direct Purchase Insurance (DPI) plans offered by Aviva?

Who is eligible to apply for the DPI plans?

Do I need to submit any medical reports or undergo any medical check-ups?

How do I know if my application has been successfully completed?

How can I make a claim?

Overview and Eligibility

How can I apply for DPI?

How will I know if the DPI is suitable for me?

Underwriting

What do I need to disclose in my DPI application?

Purchase

Can I purchase DPI for my family members?

What are the payment options available?

Existing Customers

Can I cancel my policy if I find that it is not suitable, upon receiving my Policy Documents? When can I expect the refund?

How do I cancel my DPI insurance policy?

How do I surrender my DPI insurance policy?

Who can I approach for assistance if I am a customer?

How can I reinstate my lapsed DPI policy? What is the process?

How do I submit feedback?

How do I access my policy online?

How do I reset my Aviva Login ID and password?

How do I change my policy details?

How do I change my personal particulars (Change of Name/Identity Number/Nationality)?

How do I update my address and contact details?

Can I request for a duplicate copy of my Original Policy?