ElderShield FAQ

Overview

What is ElderShield and the benefits?

Who is eligible to join ElderShield?

What does "severely disabled" mean?

Can I join ElderShield if I have a Pre-existing Disability?

Claims

How do I make a claim?

Why do I need to wait for 90 days after lodgment of my claim before I could get my payouts if I become severely disabled?

Do I have to bear the cost of assessment?

Can I see my own doctor or specialist to be assessed?

What can I do if I disagree with the claims assessment of the insurer?