MyCare FAQ

Most popular questions

Am I eligible to take up MyCare?

Why should I join now?

What are the benefits covered under MyCare?

How can I pay the premiums for MyCare?

How long do I have to pay the premiums for MyCare?

How do I make a claim under MyCare?

Overview

What is MyCare?

If I am still in the old ElderShield benefit plan (with the benefit of $300 months for up to 60 months) do I need to upgrade to buy the Supplementary Plan?

What will happen to my MyCare policy if I terminate my basic ElderShield policy?

What will happen to my MyCare policy if my basic ElderShield benefits have been fully paid?

Benefits

When is the Severe Disability Benefit payable?

How long is the Severe Disability Benefit payable for?

Premiums

Do I have to continue paying MyCare premiums if I become severely disabled?

What happens if I do not pay premiums?

Claims

To be insured under MyCare, I would already have a basic ElderShield policy. In the event of severe disability, do I need to be assessed twice to make claims for both policies?

How do I make a claim if both my basic ElderShield and Supplement (MyCare) policies are with Aviva?

How do I make a claim if my basic ElderShield and Supplement policies are with different insurers?

Why do I need to wait 90 days after lodgement of my claim, before I could get my payouts if I become severely disabled?

Do I have to bear the cost of assessment?

Can I see my own doctor or specialist to be assessed?

What can I do if I disagree with the claims assessment of the insurer?

Aviva Privilege Card

What is Aviva Privilege Card?

How do I download the Aviva Privilege Card from MyAviva?

Do I need to save the softcopy of Aviva Privilege Card in my handphone or tablet?

What are the privileges offered under Aviva Privilege Card?

How do I redeem the privileges and offers under Aviva Privilege Card?

Do I need to pay a membership fee for Aviva Privilege Card?

Can my family members and/or friends enjoy the privileges and benefits?

How long is the Aviva Privilege Card valid for?

What are the terms and conditions governing the use of the Aviva Privilege Card?