MyCare FAQ

Most popular questions

Am I eligible to take up MyCare?

To be eligible, you must first be an ElderShield policyholder before adding an ElderShield supplement. Your initial ElderShield plan can be with any insurer. 

Why should I join now?

As with your regular ElderShield coverage, premiums are determined at the age of entry. Since these premiums do not increase with age, you can enjoy higher MyCare benefits at a lower premium.

What are the benefits covered under MyCare?

MyCare provides a monthly severe disability payout. Other benefits include:

  • Lump sum benefit

It is payable when the Life Assured is certified as severely disabled and unable to perform at least 3 of the 6 Activities of Daily Living and after 90-day deferment period is completed. This additional benefit is equal to 3 times the first monthly payout amount and is paid only once in the policy lifetime with the regular benefit payout. 

  • Rehabilitation benefit

It is payable when the Life Assured recovers from a severe disability but is still unable to perform 3 of the 6 Activities of Daily Living. This benefit is 50% of the last paid monthly Severe Disability Benefit. 

  • Dependant care benefit

It is payable when the Life Assured is receiving a severe disability or rehabilitation benefit and has a child under the age of 21. Upon completing the 90-day deferment period, this additional benefit of $200 per month payable for up to 36 months begins. 

  • Death benefit

It is payable in the event of the death of the Life Assured when the Life Assured is still receiving a severe disability or rehabilitation benefit. This benefit amount to 3 times the last paid monthly severe disability or rehabilitation benefit.

All benefits are payable in cash and is tax-free.

This is applicable to both limited premium payment term and lifetime premium term policies.

How can I pay the premiums for MyCare?

You can use your CPF Medisave to pay for the premiums of MyCare, with a yearly (calendar year) limit of $600 per insured person.

You can also use a CPF Medisave account belonging to your spouse, parents, children, or grandchildren to pay for the premiums of MyCare.

Alternatively, you can make the premium payments for MyCare via cheque, GIRO or Credit Card. Please note that any premiums in excess of $600 yearly limit for Medisave must be paid by cheque, GIRO or Credit Card.

How long do I have to pay the premiums for MyCare?

You can determine the length of your premium payment term to be either: up to age 66 next birthday, (or for 20 years from entry age, whichever is later) or lifetime premium payment.

How do I make a claim under MyCare?

To make a claim, complete the Claim Form and have your condition assessed by an Appointed Assessor. They will complete the Assessor's Statement and return it (along with your Claim Form) to your basic ElderShield insurer for processing.

If Aviva is not your basic ElderShield insurer, your basic policy insurer will provide us the Claim Form, Assessor's Statement, and any other documents that are relevant to your claim. Alternatively, you can also inform Aviva regarding your claim, and we will assist you with processing the necessary.

You may receive your insurance payout either by cheque or direct credit into your bank account 90 days after the claim date and having been certified by an Appointed Assessor as severely disabled.

You only need to complete the Claim Form once, since the form and panel of Appointed Assessors are identical for both your basic ElderShield and MyCare Supplement.

Overview

What is MyCare?

MyCare is an Eldershield Supplements providing additional coverage and benefits in the event of a severe disability. With an additional premium, you can customize the policy to meet your own personal needs. MyCare lets you choose your:

  • Monthly Payout Benefit - choose your preferred monthly payout benefit (inclusive of ElderShield benefit) from a minimum of S$600 to a maximum of S$5000 (in increments of S$100).  
  • Monthly Payout Duration - choose between a fixed 12-year (144 months) duration or unlimited lifetime payout.  
  • Payment Term - choose between paying until age 66 next birthday, (or for 20 years from entry age, whichever is later) or Lifetime premium payment.

With the rising costs of care and the longer life spans of Singaporeans, this makes MyCare the smart choice as an additional coverage on the specific needs during unexpected situation.

The monthly benefit is payable when the Life Assured is certified as severely disabled and unable to perform at least 3 of the 6 Activities of Daily Living. Once the 90-days deferment period is complete, the benefit payout begins.

If I am still in the old ElderShield benefit plan (with the benefit of $300 months for up to 60 months) do I need to upgrade to buy the Supplementary Plan?

No. As long as you have an in-force ElderShield policy, you can purchase MyCare.

What will happen to my MyCare policy if I terminate my basic ElderShield policy?

If your basic ElderShield policy is terminated, your MyCare coverage will be terminated as well. In the event that the premiums have been collected for MyCare, MyCare will be terminated at the next premium due date.

What will happen to my MyCare policy if my basic ElderShield benefits have been fully paid?

Your MyCare policy will continue to provide severe disability benefits for life (or up to 144 months of benefit payout duration), even if your basic ElderShield benefits have been fully paid.

Benefits

When is the Severe Disability Benefit payable?

The monthly benefit is payable when the Life Assured is certified as severely disabled and unable to perform at least three of the 6 Activities of Daily Living. Once the 90-day deferment period is complete, benefit payout begins.

How long is the Severe Disability Benefit payable for?

You can set the length of your severe disability benefit payout term to be either: 

  • Lifetime or
  • Up to 12 years (144 months)

The benefit continues to be payable as long as your disability lasts, up to the chosen benefit payout duration.

Premiums

Do I have to continue paying MyCare premiums if I become severely disabled?

  • If you become severely disabled, your MyCare policy payouts begin after the deferment period and your subsequent premiums will be waived.
  • If you recover from your severe disability, severe disability benefit payouts will stop and premium payments will resume if you have not fulfilled your minimum premium payment term.
  • If you have finished paying all required premiums under the limited premium payment term option, no additional premium payment is necessary. You will still continue to enjoy lifetime coverage.

What happens if I do not pay premiums?

To prevent your policy from lapsing due to non-payment of premiums, you may convert your policy into a paid-up policy with a reduced monthly benefit after a certain minimum number of years, provided that you have sufficient value accumulated under your MyCare policy. The monthly benefit amount is dependent on your age and how long your policy has been in force.

In the event there are insufficient value accumulated, the policy will lapse and the cover will cease.

This is applicable to both limited premium payment term and lifetime premium term policies.

Claims

To be insured under MyCare, I would already have a basic ElderShield policy. In the event of severe disability, do I need to be assessed twice to make claims for both policies?

No, you only need to complete a single claim form and assessment. As long as you meet all the claim eligibility requirements and policy contract terms, benefit payments will be made under both policies.

How do I make a claim if both my basic ElderShield and Supplement (MyCare) policies are with Aviva?

The assessor will complete the Assessor's Statement and return it along with the Claim Form to Aviva for processing. You should indicate, at the top of the Claim Form, that both policies are from Aviva. Documents such as medical records or a discharge summary only need to be submitted once, and the claims on both your policies will be processed together.

A current copy of the Claim Form and a list of Appointed Assessors are available from our website.

How do I make a claim if my basic ElderShield and Supplement policies are with different insurers?

The assessor will complete the Assessor's Statement and return it along with the Claim form to your basic ElderShield insurer for processing. You should indicate, at the top of the Claim Form, that both policies are from different insurers. Documents such as medical records or a discharge summary only need to be submitted once. Your basic ElderShield insurer will work with your Supplement insurer to process the claims.

If you have a MyCare policy but your basic ElderShield is not insured by Aviva, you can facilitate the claim process by informing us in writing of your claim at: 

Shenton Way SGX Centre 2 #01-01 
Singapore 068807

Why do I need to wait 90 days after lodgement of my claim, before I could get my payouts if I become severely disabled?

MyCare payouts commence once the certification is complete and the 90 day 'deferment period' has ended. The deferment period ensures that MyCare policy payouts are used to cover long term nursing and care costs resulting from disabling illness or injury. Without this period, ElderShield Supplement Insurers would have to cover costs for temporary or non-severe disabilities, driving up premium prices for all policy holders.

Do I have to bear the cost of assessment?

If your claim for severe disability insurance is successful, Aviva will reimburse the full cost of your assessment. If your claim is denied, you will be responsible for the cost of the assessment.

Appointed Assessors charge $50 per assessment at their premises. If you require an in-home visit from an assessor, the fee will be $150 instead.

Can I see my own doctor or specialist to be assessed?

You can only use your own doctor if they are already on Aviva's Panel of Appointed Assessors. The purpose of having the panel of Appointed Assessors to conduct the assessments is to minimize inappropriate claims and ensure consistency in the claims assessment. You are always encouraged to bring any relevant medical records to your disability assessment.

What can I do if I disagree with the claims assessment of the insurer?

If you disagree with your assessment results, you can request to be assessed again by a specialist. As with the first assessment, Aviva will only reimburse assessment fees if your claim of disability is successful. These assessments cost $75 when conducted at the specialist's office or $150 if performed at your home.

If the specialist assesses you and determines you are still ineligible for disability coverage, you can submit an Appeal to the Ministry of Health's ElderShield Arbitration Panel. The panel may appoint a geriatrician or other qualified practitioner to conduct a reassessment. The decision of the Arbitration Panel shall be final and binding on both you and Aviva. As with the other assessments, Aviva will only reimburse assessment fees if your claim of disability is successful.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying a life insurance policy is a long-term commitment and an early termination of the policy usually involves high costs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at the time of publishing.

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