Personal Accident Insurance FAQ

Most popular questions

Do I qualify for Aviva Personal Accident insurance?

Can I get an instant quote from Aviva?

Which occupation class should I select?

What is the difference between Personal Accident Lite, Personal Accident Standard and Personal Accident Plus?

What does your personal accident insurance cover?

Are my children covered?

Can I pay by monthly instalments?

How do I make a claim?

Overview and Eligibility

Can I buy an insurance policy offline or through an agent?

Who underwrites your insurance?

Does a No Claims Discount apply to personal accident insurance?

How long does my personal accident insurance run for?

Can you provide some examples of extraordinary health, accidental or special hazard?

Cover and Benefits

Am I covered for temporary disablement?

Am I covered for mobility aid / ambulance services reimbursement / home modification due to or arising from my accidental injury?

What optional benefits are available?

Can I get instant personal accident insurance cover with Aviva?

What type of permanent disablement am I covered for?

Am I covered for medical expenses incurred for treatment of accidental injury?

Am I covered for medical expenses incurred for physiotherapy treatment of accidental injury?

Am I covered when I am outside of Singapore?

Am I covered for accidental injuries due to sports?

Do you provide daily hospital allowance if I am confined as an in-patient in a hospital for the treatment of accidental injury?

Do you provide daily hospital allowance if I am confined as an in-patient in the Intensive Care Unit (ICU) at a hospital for the treatment of accidental injury?

How many Aviva Personal Accident Insurance policies can I buy?

Do you cover disappearance?

Do you cover drowning or suffocation by smoke, poisonous fumes or gas?

Do you cover animal or insect bites?

Do you cover food and drink poisoning?

Do you cover terrorism?

Do you cover Covid-19?

I drive for hire or reward to earn a living. Am I covered under Aviva Personal Accident insurance?

I drive a car to commute between home and my workplace, and in the course of my work not for hire or reward. Am I covered under Aviva Personal Accident insurance?

Quote

What is my NRIC/FIN number?

Do I need to tell you about my pre-existing medical condition(s)?

Do I need to provide you with details of my children to be covered under the policy?

Claims

How long does it take to process my claim?

If I am admitted to a hospital overseas, am I still covered? How do I submit a claim?

Can I choose to claim from Aviva Personal Accident despite having my company medical coverage?

Purchase and Payment

Is my payment secure?

Can I pay for my insurance using someone else's credit card or bank account?

How do I know my insurance policy purchase has been successfully completed and I am insured?

How do I receive my policy documents?

Can I get duplicate policy documents?

I've noticed the details on my policy are incorrect, what should I do?

Why can't I go through the payment process?

Existing customers

Will it affect my policy if I claim?

How are claims paid?

Will my policy include any deductible/excess?

How do I cancel my personal accident policy?

How do you calculate the cancellation refund?

Can I renew my policy online?

What type of changes do I need to tell you about?

How do I access my policy online to view or make changes?

What do I do if I want to make a complaint?

How do I submit feedback?

Renewals

When will I receive my renewal invitation?

Can I make changes to my renewal details?

I received notification that my credit card deduction for the next policy year has failed. Can I make payment at your office?

How will I receive my renewal policy document?