Health is Wealth

(of information)

Singaporeans trust our healthcare professionals and services

The good news is, most Singaporeans are happy with the care they receive - but the thirst for more knowledge to make more informed healthcare decisions is prominent. 



Singaporeans who are satisfied with healthcare professionals and services received.



Singaporeans who would like more detailed explanations and a better understanding around the necessity of treatments prescribed.

The most trusted sources of health information:

GP referrals


family & friends


panel specialists


online browsing


Desire for more information

In fact, 77% feel information is lacking around diagnoses, drugs and procedures recommended when it comes to treatment plans from healthcare professionals. 

Alternative treatment options

80% would like doctors to discuss alternative treatment options with them.

More transparency

83% want more transparency on the necessity of treatments prescribed.

Responsibility for curbing costs

Our survey also found where Singaporeans feel the responsibility of curbing healthcare costs across the country should fall on: 

  • 63% Government
  • 17% Medical providers
  • 12% Individual Singaporeans
  • 8% Insurers

Aviva’s health study is an analysis of 1,000 responses about Singaporeans’ personal habits, perceptions and attitudes towards healthcare services, as well as how they are making healthcare decisions, and where they are getting their health information from. Survey responses have been filtered to only those who have an Integrated Shield Plan. This was done to ensure that more informed opinions are collected as policyholders are likely to have a greater understanding of Singapore’s healthcare system as a result of having more experience with it.


Source: Aviva Health Survey 2020

So, what does this mean?

It means that we all have a part to play in bringing healthcare costs down and ensuring Singaporeans can get the information they need to make the best healthcare decisions. 

Individual responsibility matters

Alongside other key stakeholders, Singaporeans can do their part - 46% are unaware that their Integrated Shield Plan has a panel of specialists they can use. 

Panel specialists can help keep costs down

Aviva MyShield Plan policyholders get priority access to specialist appointments and enjoy preferred outpatient consultation fees when they visit panel specialists. This in turn helps to reduce the incidence of overcharging and alleviates overall healthcare costs.

How can I do this?

Don’t worry if you don’t have an Integrated Shield Plan yet. Find out how Aviva MyShield complements Medishield Life to give you better coverage.

Because we all have a part to play

Aviva is here to ensure you have access to all the information you need - and feel empowered to ask for more information when necessary - to help you make informed decisions about your health, and the health of your loved ones. 

Opt for claim certainty

Worrying about your medical bills? Read this to ease your mind.

Healthcare specialists

Find a specialist that’s right for you so you can make an informed decision.

Integrated Shield Plan

Let’s debunk those myths you might have heard about this comprehensive health coverage.