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Aviva's eCall: A life-saving plug

Safety is a priority when you're driving on the road and with Aviva's eCall (emergency call), you're one step ahead.

Aviva is the first and only insurer in Singapore to launch eCall assistance service in collaboration with Bosch. Aviva's eCall assistance is expected to be quicker by 40% in emergency response, which can help to save lives during those critical moments.

In an unfortunate event of an accident when the driver is unable to call for help, as detected by Aviva's smart sensor device, eCall automatically contacts Aviva's emergency team.

The eCall smart sensor device, using Bosch's best-in-class technology, features acceleration sensors and adaptive algorithms designed for crash detection. Real-time data such as the crash severity level, vehicle's location and time of the accident will be transmitted to Aviva's emergency team, who will then contact you or provide you with assistance at the accident scene. Drivers should also have internet connection on their mobile phone, the same service is also extended to their authorized driver, if any.

Simply plug the device into the cigarette lighter outlet of your vehicle and connect it via Bluetooth to Aviva's companion app. The eCall device is built as a plug, which fits perfectly well into any vehicle's well-known 12V cigarette lighter outlet. Once connected, you've got yourself a complete eCall system on the road.

It's always wise to be overprepared than underprepared for unexpected situations. A small but powerful device like this can save you, whenever it's needed. 

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How to pair your eCall device with Aviva's companion app

Aviva eCall app is available for download on both the Apple App Store and on Google Playstore.

To download, simply type "Aviva eCall Assistance". 

Please ensure you have Android version 4.3 onwards or Apple iPhone iOS version 9 onwards.

Step 1:

  • Download the app and do a one-time validation.
  • Provide your policy number and the last 5 digits of your NRIC/FIN.
  • Personal details can be entered for the claims helpline to reach you in the event of an accident.

Step 2: 

  • Plug the eCall device into a 12V power outlet socket in your vehicle.

Step 3:

  • Ensure that your mobile's Bluetooth is turned on and once the device is paired correctly, the light on the eCall device will be steady.

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