Home insurance

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Cover for your home and its contents

Our home insurance starts at S$53 a year and helps to insure the things that you love at home. You may also personalise your coverage with our add-ons to suit your needs.

Up to S$100,000 Household Contents coverage

Starting from S$160.50 a year, our Home Plus plan provides you the highest coverage.

15% off three-year home plan

Instant savings on your Home Insurance premiums when you purchase our three-year plan.

Seamless claims experience with PayNow

Receive your claims payout via PayNow.

 In case you're wondering, our Home Insurance is separate from the HDB Fire Insurance Scheme.

Who needs Home Insurance?

Whether you're an HDB flat owner or private property owner, a home insurance is non-negotiable.

Homeowner

Protection for your house and its belongings

Our Home Insurance covers more than just your property and its belongings, it might be an accident that happened at home when you're not around. For example, if you're trying out a new recipe and your kitchen accidentally caught fire damaging your neighbour's unit, we'll take care of such lawsuits.

Landlord

When renting out your property

Avoid out-of-pocket expenses if ever your property is damaged by one of the insured perils even if it is being occupied by the tenants. Your household contents such as your furniture, appliances or carpets will also be covered, except for your tenants' belongings. Unfortunately, we don't cover malicious damage caused by your tenants.

Tenant

Keep your belongings safe

For tenants (or renters), have your prized possessions insured against the perils of mother nature. This type of coverage reimburses your possessions such as your electronic gadgets or fancy clothes, even if you're not home. Home insurance plan includes personal liability coverage that might come in handy if you ever need it.

What does our Home Insurance cover?

How much household contents coverage you need depends on how much it would cost to replace each of the items you care most about. Make sure to get add-ons to cover your precious belongings.

Home Lite

From fire to theft, we insure you against these perils that might happen within your property.

  • 24/7 Emergency home assistance
  • Household contents
    S$35,000
  • Renovation, fixtures & fittings
    S$75,000
  • Personal legal liability
    S$250,000
  • Alternative accomodation costs
    As a direct result of any of the insured perils
    S$12,0001

Home

Be reimbursed for your missing cash due to theft or burglar cases.

  • 24/7 Emergency home assistance
  • Household contents
    S$50,000
  • Renovation, fixtures & fittings
    S$100,000
  • Personal legal liability
    S$250,000
  • Alternative accomodation costs
    As a direct result of any of the insured perils
    S$12,0001
  • Accidental glass breakage
    S$500
  • Loss of personal money or credit cards
    S$500

Home Plus

Maximum household contents coverage and protection for your pedigree pets.

  • 24/7 Emergency home assistance
  • Household contents
    S$100,000
  • Renovation, fixtures & fittings
    S$100,000
  • Personal legal liability
    S$250,000
  • Alternative accomodation costs
    As a direct result of any of the insured perils
    S$12,0001
  • Accidental glass breakage
    S$500
  • Loss of personal money or credit cards
    S$500
  • Loss of personal papers
    Includes replacement costs if any
    S$500
  • Accidental death of pedigree dog or cat
    S$500

The essential cover for all our home plan

  • Personal legal liability
    Any legal actions taken against you arising from accidental injury or accidental loss of or damage to property that you're responsible for.
  • Alternative accomodation
    If your home is damaged by any of the insured perils we define in our policy and as a result becomes unhabitable.

The insured perils

The main perils that we cover against loss or damage to your home contents and any home improvements (renovations):

  • Bursting or overflowing of water pipes or household apparatus
  • Earthquake & lightning
  • Explosion
  • Fire
  • Flood
  • Riot
  • Strike or civil commotion
  • Theft
  • Vehicle impact

Household contents that we cover

Your personal belongings are important, to be sure it's claimable, make sure that your items are all documented with proof of purchase and receipts.

Aircon

Up to S$100,000

Audio & visual equipment

Up to S$1,500 per item2

Built-in wardrobe

Up to S$100,000

Camera

Up to S$1,500 per item2

Clothes

Up to S$100,000

Domestic appliances

Up to S$100,000

Jewellery

Up to S$1,500 per item2

PC & laptop

Up to S$1,500 per item2

Footnote

Add-ons for extra protection

Need enhanced coverage? Consider these add-ons when you purchase our home plan.

All options package

All of the riders at a discounted price!

Bicycles

Cover up to S$300 for loss or damage to one bicycle.

Replacement locks

Cover up to S$500 if keys to the lock are lost or stolen.

Identity theft

Cover up to S$2,500 for expenses incurred by you as a result of identity fraud. 

Family Personal Accident

Coverage of up to S$50,000 for your family in the event of accidental injury or death.

Food in freezers

Cover up to S$500 for loss or damage to food stored in a freezer.

Are you a MINDEF/MHA policyholder?

You can now save up to 45% on your home insurance premiums! Simply check if you're eligible for it when you get a quote.

Insure your home today

There's no place as comforting as home, get the best financial defence if ever the unexpected happens.

How to make a claim

Notify us by phone before you engage any contractors and make sure to submit your claim within 7 days of the incident or as soon as reasonably possible.

1

Download your claim form here

Submit your claim form via email with the necessary attachments to us if there are no original documents required.

Original documents means medical / purchase receipts. We will keep you informed should we require original documents beyond receipts.

Home insurance claims form

2

Return it to us by email

GI_claims@aviva-asia.com

Make sure to include any supporting documents, such as police reports or receipts. 

To submit original documents, post it to us at this address:
Aviva Home Insurance Claims, Aviva Ltd.,
4 Shenton Way, #01 - 01 SGX Centre 2,
Singapore 068807

Got a question? Call us.

3

We'll respond quickly

Wait for our acknowledgement email or call within 2 working days from the time we receive your claims submission. If we need further information, we'll get in touch within 7 working days. 

Once your claim is approved, an email will be sent to you. Your claims payout will be paid via PayNow within 1 to 2 business days.

Make sure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

Otherwise, the bank will mail you a physical cheque.

Got any questions?

Do I qualify for Aviva Home insurance?

What is the difference between Home Lite, Home and Home Plus?

What type of household contents am I covered for?

Can I pay by monthly instalments?

What is your emergency home claims helpline?

Contact us

Customer service hotline

+65 6827 9966

General enquiry hours:

Mondays to Fridays 8:45 – 17:30

Weekends and public holidays Closed

Claim enquiry hours:

Mondays to Fridays 8:45 – 18:00

Emergency Home Assistance

+65 6460 9391

Available 24 hours daily