Aviva's panel of medical specialists

Exclusively for MyShield and MyHealthPlus policyholders

Find a specialist

Get the most out of your Aviva MyShield plan

When it comes to searching for a suitable medical specialist, the process can be a tedious one. What type of specialist do I need? Which clinic should I go to? How much will the treatment cost? Will it be covered by my health insurance?

At Aviva, we've made this process easier by curating a panel of private medical specialists just for you. What's more, policyholders can enjoy a myriad of other benefits when they consult with specialists on this panel. 

For policyholders of MyShield Plan 2, 3 and Standard Plan, please consider the coverage of your MyShield plan type before consulting with the private specialists on our panel. MyShield Plan 2, 3 and Standard Plan are not designed to cover medical expenses with private specialists, including those from our panel, hence your hospitalisation and surgical/treatment costs may not be claimable in full.

200+ medical specialists across various disciplines

Carefully curated based on their experience and their reliability to provide quality healthcare services. 

Priority access

Skip the waiting time. With expedited appointments, you can see a medical specialist within 3 working days.

 

Preferred rates

Enjoy preferred outpatient consultation rates exclusively for Aviva MyShield policyholders.

Certainty of claim outcome

With panel specialists, you can get pre-approval for your claim. This assurance means you can focus on recovery without worrying about medical bills.

Cashless admission

We'll settle the approved medical fees if ever you require hospitalisation.

Higher coverage and benefits

The annual claim limit will be increased up to S$2,000,000 per policy year and receive an additional critical illness benefit of $1,000 per lifetime with MyShield Plan 1 with MyHealthPlus.

Disclaimer: By clicking some of the links above, you may leave Aviva's website and you will be redirected to our partner's site.

 

Follow this 3-step process when you need a specialist

Step 1

Select a medical specialist

Look for a suitable medical specialist that's part of Aviva's MyShield panel. Secure an appointment within three working days and enjoy preferred consultation rates.

How to make an appointment:

Online

• Call 1800 8800 880

• From 1 Feb 2020, you can enjoy this hassle-free process via Aviva ClaimConnect portal or by downloading our app from the Apple App Store or Google Play store

Step 2

Make sure your plan covers the procedure

There are 2 ways to get pre-approval:
 
• Your panel specialist can submit the Pre-authorisation Request Form (ie pre-approval request form) for you.
• Alternatively, you can call us at 1800 8800 880 with the necessary information*.
 
Apart from assurance that the claim will be paid, getting pre-approval also comes with other benefits such as extended coverage for pre- and post-hospital treatment, as well as lesser co-payment.
Step 3

Cashless and hassle-free treatment

Focus on your recovery with cashless admission (subject to the approved amount) and paperless claims at any of our participating hospitals and clinics. The hospital/clinic will submit your claim directly to Aviva.

Higher policy coverage and benefits

Here's a comparison chart to illustrate the benefits of choosing a panel specialist.

 

Panel specialist

(with pre-authorisation)

Panel specialist

(without pre-authorisation)

Non-panel specialist

Policy year limit (for MyShield Plan 1)

Up to S$2,000,000 Up to S$1,000,000 Up to S$1,000,000
Pre-hospitalisation treatment benefit As charged up to 180 days As charged up to 90 days As charged up to 90 days
Post-hospitalisation treatment benefit As charged up to 365 days As charged up to 180 days As charged up to 180 days
Annual deductible (with MyHealthPlus) •  Up to $1,000 for inpatient treatment
•  Up to $500 for day surgery
•  Up to $2,000 for inpatient treatment
•  Up to $1,000 for day surgery
•  Up to $2,000 for inpatient treatment
•  Up to $1,000 for day surgery

Additional benefits for outpatient kidney dialysis at a panel private dialysis centre or a subsidised dialysis centre.

Benefits Kidney dialysis received at a panel private dialysis centre Kidney dialysis received at a subsidised centre/restructured hospital
Waiver of pro-ration factor benefit (for MyShield Plan 2 and 3) Applicable Not applicable
Additional critical illness benefit for kidney failure (with MyHealthPlus) •  $1,000 per lifetime for MyShield Plan 1 •  $3,000 per lifetime for MyShield Plan 1
•  $2,000 per lifetime for MyShield Plan 2 and 3
Important note: The above is effective from 1 Jan 2020 onwards. For existing customers, it will only be applicable after your policy renewal in 2020. 

List of panel private dialysis centres and subsidised centres

Panel private kidney dialysis centres

Subsidised kidney dialysis centres

Enjoy preferred consultation rates

Aviva MyShield policyholders can enjoy preferred rates for outpatient consultation fees or walk-in fees (whichever is lower), even if the consultation is not claimable from your plan.

Preferred rates for Aviva MyShield policyholders:
•  First consultation fee:  S$120 (before GST)
•  Follow-up consultation fee:  S$70 (before GST)

Simply make an appointment with a panel specialist here. Alternatively, if you've made your own appointment, simply flash your MyShield e-card at the panel clinic to enjoy the preferred rates.

Pre-approval of your claim

Wouldn't it be reassuring if you could have certainty of your claim outcome before you even go for your medical treatment or surgery? With pre-approval, you can have that assurance!

There are two ways to get pre-approval:

•  Your panel specialist can submit the Pre-authorisation Request Form (ie pre-approval request form) for you. 

•  If you prefer to handle it personally, you can call us at 1800 8800 880 with the necessary information*

You should request for pre-approval at least 5 working days but no more than 6 weeks before your planned admission.

You'll need to provide the following information:

  • NRIC & Name of the Life Assured
  • Name of the doctor
  • Name of the doctor's clinic
  • Date of the planned admission/day surgery
  • Name of the hospital/clinic for the admission/day surgery
  • Policyholder's email address
  • Policyholder's mobile number

 

To be eligible for pre-authorisation, you must meet the following criteria:

  • The inpatient treatment or day surgery is done at a private hospital or private clinic in Singapore;
  • The principal doctor must be our panel specialist;
  • You make the request at least 5 working days before the admission date; and
  • The admission date is within 6 weeks from the request date.

Consent for pre-authorisation request:

  • You, declare and warrant that the information you have given is true, correct and complete and no material information has been withheld or omitted. You understand and agree that Aviva relies on the information and declarations you have given to evaluate the Life Assured's pre-authorisation request. If Aviva becomes aware of a material fact which is untrue, incorrect or undisclosed, the Certificate of Pre-Authorisation will not be valid. 
  • You authorise Aviva, its related corporations, service providers and third-party administrators ("Representatives") to ask any clinic, hospital, doctor, person or organisation and the clinic, hospital, doctor, person or organization to disclose to Aviva and the Representatives, all information relating to any illness, injury, medical history, consultations, prescriptions or treatment concerning the Life Assured, and to furnish to Aviva and the Representatives copies of all the Life Assured's hospital or medical records  at any time for the purposes of evaluating, and processing the Life Assured’s  pre-authorisation request and the Life Assured's claims.
  • You also consent to Aviva Ltd (and Aviva related group of companies) collecting, using, disclosing and transferring your personal data among themselves and/or to third-party service providers, reinsurers, suppliers or intermediaries whether located in Singapore or elsewhere, for the above purposes.

Cashless admission with participating hospitals and clinics

If you require hospitalisation and/or surgery, pre-approval of your claim will not only give you certainty of claimability, you can also enjoy cashless admission (submission to the approved amount) if you're receiving treatment at the following participating hospitals or clinics.

Private hospitals

Private clinics

Call us to book an appointment with an Aviva's panel specialist.

1800 8800 880

Available 24 hours daily

The policy is underwritten by Aviva Ltd.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. A copy of the Product Summary may be obtained from Aviva Ltd and the participating distributor's offices. You should read the Product Summary before deciding whether to purchase the policy. You may wish to seek advice from a financial adviser representative, before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser representative, you should consider whether the product in question is suitable for you. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. This information is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract.

Information is accurate as at Jan 2020.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

This policy is protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Aviva Ltd or visit the Life Insurance Association Singapore or SDIC websites (www.lia.org.sg or www.sdic.org.sg).