Aviva health privileges

Exclusively for MyShield and MyHealthPlus policyholders

Book a specialist appointment

Need expert medical care?

As a MyShield / MyHealthPlus policyholder, you'll get to enjoy these health privileges – Priority access to more than 200 medical specialists across various fields quickly and easily, when it's needed and more.

Make an appointment with our panel specialists

  • Secure a medical specialist appointment within three working days.
  • Get preferred outpatient consultation rates.^

Cashless hospitalisation

  • 1Upon consultation with one of our panel medical specialists, you can enjoy cashless hospitalisation and greater assurance about claim acceptance through pre-authorised admission.

Global treatment

  • Customers have the option to seek treatment at overseas hospitals under our panel with medical expenses covered2 for six covered illnesses and medical procedures, plus with all-paid travel and accommodation for you and your companion.

Higher policy coverage & benefits

  • Higher policy year limit of S$1,250,000 for MyShield Plan 1.
  • Extended post-hospital treatment benefit of up to 365 days for MyHealthPlus.
  • No or lesser co-payment for MyHealthPlus.

Book an appointment

When you make an appointment with our panel doctors, you're entitled to preferred outpatient consultation rates.^

Preferred outpatient consultation rates:

First consultation fee at S$120 (before GST)

Follow up consultation fee at S$70 (before GST)


Select your preferred specialist

Visit our panel of medical specialists here and select the specialist that you wish to visit. (You'll be directed to Alliance Healthcare once you click on the link.)


Request appointment

Booking online?
Click here to book online.

To request an appointment online, please provide your NRIC / BC / FIN details.

Prefer to call?
You may call +65 6664 0246 to make an appointment with a medical specialist.

Operating hours:
Mondays to Fridays 08:00 - 18:00
Saturdays 08:00 to 13:00
(Excluding Sundays and public holidays)


Schedule your appointment

Pick a date and time for your appointment. An SMS will be sent once your appointment is confirmed. 

Cashless hospitalisation and greater certainty

If you require hospitalisation and/or surgery, we'll provide you with the certificate of pre-authorisation* for your planned inpatient admission so that you'll get greater reassurance about your claim outcome.

Please note that the principal doctor must be from our panel of medical specialists.

The certificate of pre-authorisation will let you enjoy the cashless admission (subject to the approved amount)1 if you receive the treatment in the list of participating hospitals and clinics.


Request for pre-authorisation

Call +65 6664 0246 or make a request at our panel specialist clinics for pre-authorisation.*


We'll assess the case

We'll work with your doctor(s) on your request and inform you within five working days on the outcome of the pre-authorisation. 


Receive your certificate

An email will be sent with the certificate of pre-authorisation if your pre-authorisation is approved.

*Important points to note to get your certificate of pre-authorisation

How to opt for global treatment


Reach out to us first

Call 6664 0246 to apply for global treatment and complete the application form.


We'll assess the case

We'll review the case and keep in touch with you on the outcome of the request.


Complete documentation

Medical concierge services team will get in touch with you to finalise the hospital and location of your treatment and to complete further documentation.


Receive your certificate

Medical concierge services team will send the certificate of pre-authorisation and details on travel and accommodation arrangements.

Important information

^For preferred outpatient consultation rates, policyholders will receive preferred rates for outpatient consultation fees or walk-in fees (whichever is lower), even if it is not claimable from MyShield plan.

1Specialists Priority Service is one of the services provided under Aviva Health Privileges. With Specialists Priority Service, you can:

  • Arrange the first appointment with our selected panel of experienced medical specialists across various fields, to get easy and fast access to healthcare when required; and
  • Pre-authorised planned inpatient treatment including day surgery recommended by the panel specialist against your MyShield and/or MyHealthPlus plan coverage (if any) to get the assurance on claim approval.

Cashless hospitalisation is only applicable to admission at a participating hospital or clinic and is subject to the pre-authorisation approved amount, co-insurance and deductibles. For the list of participating specialists, hospitals, clinics and centres, refer to www.aviva.com.sg/medicalspecialists.

2Global treatment is available for six covered illnesses and medical procedures:

  • cancer treatment
  • coronary artery by-pass surgery
  • heart valve replacement or repair
  • inter-cranial and specific spinal cord surgery
  • live-donor organ transplant
  • bone marrow transplant

Medical expenses are subject to co-insurance and deductibles. For complete details, please refer to the product summary and policy contract. 

3Consent for Pre-authorisation Request

You, declare and warrant that the information you have given is true, correct and complete and no material information has been withheld or omitted. You understand and agree that Aviva relies on the information and declarations you have given to evaluate the Life Assured's pre-authorisation request. If Aviva becomes aware of a material fact which is untrue, incorrect or undisclosed, the Certificate of Pre-Authorisation will not be valid. 

You authorise Aviva, its related corporations, service providers and third party administrators ("Representatives") to ask any clinic, hospital, doctor, person or organisation and the clinic, hospital, doctor, person or organization to disclose to Aviva and the Representatives, all information relating to any illness, injury, medical history, consultations, prescriptions or treatment concerning the Life Assured, and to furnish to Aviva and the Representatives copies of all the Life Assured's hospital or medical records  at any time for the purposes of evaluating, and processing the Life Assured’s  pre-authorisation request and the Life Assured's claims.

You also consent to Aviva Ltd (and Aviva related group of companies) collecting, using, disclosing and transferring your personal data among themselves and/or to third party service providers, reinsurers, suppliers or intermediaries whether located in Singapore or elsewhere, for the above purposes.

The policy is underwritten by Aviva Ltd.

This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. A copy of the Product Summary may be obtained from Aviva Ltd and the participating distributor's offices. You should read the Product Summary before deciding whether to purchase the policy. You may wish to seek advice from a financial adviser representative, before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser representative, you should consider whether the product in question is suitable for you. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. This information is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract.

Information is accurate as at December 2018.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

This policy is protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Aviva Ltd or visit the Life Insurance Association Singapore or SDIC websites (www.lia.org.sg or www.sdic.org.sg).