
Get pre-approval of your MyShield claims
To request, call our 24/7 hotline at 1800 8800 880 before your planned medical treatment
Cashless admission with participating hospitals and clinics
If you require hospitalisation and/or surgery, pre-approval of your claim will not only give you certainty of claimability, you can also enjoy cashless admission (subject to the approved amount) if you're receiving treatment at the following participating hospitals or clinics.
Private hospitals
Private clinics
Additional benefits with pre-approval
With pre-approval | Without pre-approval | |
---|---|---|
Annual claim limit (For MyShield Plan 1) | Up to S$2,000,000 | Up to S$1,000,000 |
Pre-hospitalisation treatment benefit | As charged up to 180 days | As charged up to 90 days |
Post-hospitalisation treatment benefit | As charged up to 365 days | As charged up to 180 days |
Annual deductible for inpatient treatment (with MyHealthPlus) | Up to $1,000 | Up to $2,000 |
Annual deductible for day surgery (with MyHealthPlus) | Up to $500 | Up to $1,000 |
Call us to request for pre-approval of your claim
Available 24 hours daily
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Aviva's Patient Support Programme
Exclusively for MyShield and MyHealthPlus policyholders, a complimentary service to help you and your family kick-start your post-treatment recovery journey effectively and give you greater confidence to go about your life as normally as possible.

For MyShield / MyHealthPlus customers
Get priority access to over 200 medical specialists, secure an appointment within three working days and benefit more from Aviva specialist panel. Terms and Conditions apply.

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