Aviva's Patient Support Programme
Exclusively for MyShield and MyHealthPlus policyholders
Sign up nowYour healthcare management concierge
We understand that managing a chronic condition can feel like a full-time job, especially after undergoing treatment for a potentially life-threatening illness. The right care at the right time can significantly minimise your risk of a relapse, re-diagnosis or a new diagnosis while helping to improve your overall state of well-being.
Aviva's Patient Support Programme helps you and your family kick-start your post-treatment recovery journey effectively and gives you greater confidence to go about your life as normally as possible.
It's personalised
Your very own team of healthcare professionals will design a personalised care plan based on your unique healthcare needs.
It's holistic
A holistic healthcare support system to help you manage your medical appointments, rehabilitation, nutrition and emotional support so that you can focus on recovery.
Designed to suit your unique healthcare needs
The programme is designed to give you and your family invaluable and holistic support, empowering you to take charge of your condition. Some of the conditions supported include:
Diabetes
Cancer
Stroke
Heart disease
Kidney disease
Supporting you every step of the way
Everyone has unique needs at different stages of their recovery journey. Aviva's Patient Support Programme runs for up to 12 months depending on your need for support. Each plan is carefully customised and may include a combination or all of the following:
A personalised care plan
Your dedicated care team will access all your needs such as gathering the necessary information including your medical data and contact details of your healthcare providers to help you prepare for your post-treatment healthcare journey.
Appointment coordination
Your care coordinator will help you plan a calendar of all your upcoming medical appointments including your rehabilitation therapy sessions and send you timely reminders before each appointment.
Get holistic support
In consultation with your healthcare providers, both you and your caregivers will receive information, guidance and training on preventive care, nutrition, stress management and assistance to seek financial aid where necessary.
Road to recovery
As you progress in your recovery journey, your care plan will be monitored and adjusted to ensure you receive optimal support that will promote your recovery and enhance your quality of life.
An example of how it works
Patient's profile: A male patient in his mid-40s was diagnosed with bone cancer on his left leg. He suffers from chronic pain, a limping gait, a gastric ulcer and has a history of falls.
The objective: To prevent unnecessary hospitalisation due to his falls and a gastric ulcer.
Case assessment
Consultations and rehabilitation
Personalised wellness plan
Evaluation
Give us a call
For more information or to sign up, contact our Clinical Programme Manager at
Aviva's Patient Support Programme hotline
or email us at: patient_support@aviva-asia.com
Our hotline is available from Mondays to Fridays, 08:45am to 05:30pm . Closed on weekends and public holidays.
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Need to see a specialist?
Get priority access to over 250 medical specialists, secure an appointment within three working days with Aviva's panel of medical specialists. Plus enjoy a myriad of other benefits when they consult with specialists on this panel. Terms and Conditions apply.
Get pre-approval of your medical claims
Our hassle-free medical claim pre-approval for policyholders of MyShield and MyHealthPlus allows you to have greater assurance with the certainty of claim outcome before your planned medical treatment.
Health is Wealth (of Information)
According to Aviva Health Survey 2020, Singaporeans want more information when making decisions about their personal health. See what Singaporeans say about healthcare experiences and how you play a part.
Get more with Aviva
Need to see a specialist?
Get priority access to over 200 medical specialists, secure an appointment within three working days with Aviva's panel of medical specialists. Plus enjoy a myriad of other benefits when they consult with specialists on this panel. Terms and Conditions apply.
Get pre-approval of your medical claims
Our hassle-free medical claim pre-approval for policyholders of MyShield and MyHealthPlus allows you to have greater assurance with the certainty of claim outcome before your planned medical treatment.
Health is Wealth (of Information)
According to Aviva Health Survey 2020, Singaporeans want more information when making decisions about their personal health. See what Singaporeans say about healthcare experiences and how you play a part.
All information provided herein is for your general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. By accessing the information herein, you agree that we are not liable for any loss or damage suffered by you or a third party arising in any way from the reliance of the information provided herein. The information contained herein shall not be reproduced or distributed to unintended parties without the prior written consent of Aviva Ltd. Aviva Ltd reserve the right to make any amendments to the information contained herein at any time.