Personal accident insurance

Easing the pain of accident and injury

Get a quote Product summary

Bad things happen to the best of us

Having a personal accident plan helps prevent emergency out-of-pocket expenses.

Protect yourself and your loved one

Married couples get 10% off premiums.

Free child cover

Kids can get into scrapes! Aviva's free coverage gives parents a little peace of mind.

Seamless claims experience with PayNow

Receive your claims payout via PayNow.

Worldwide personal liability cover

Get protected against claims arising from property damage or accident no matter where you are.

Loan protector

In the event of accidental death, our plans help your family to cover your loan repayments.

Covid-19 cover*

Our enhanced coverage now includes your COVID-19 medical treatment in Singapore.

* For selected plan only and subject to a 14-days waiting period from the policy inception date.

Not sure how a Personal Accident plan can help?

Every insurance claim has a story behind it. We're glad we made a difference to people who needed us.

All smiles now

Jeremy Leong (not his real name), aged 60, was playing tennis when he accidentally overstretched and felt pain in his shoulder. A visit to a Traditional Chinese Medicine (TCM) clinic revealed that he had suffered a shoulder injury. As Jeremy had Personal Accident insurance with us, he submitted a claim for his medical expenses. Our claims team followed up on the case closely until Jeremy was reimbursed.

There in their time of need

The Tan family (not their real name) from Singapore was about to enjoy a road trip vacation to Malaysia when their car overturned in Johor Bahru. Their daughter suffered serious injuries and had to be admitted into the ICU. Altogether, the Tans successfully claimed all their medical, ambulance and hospitalisation expenses and a temporary disablement payout.

We insure you & your family for these and more

Choose the right plan to match the people in your life or the lifestyle you have.

Summary of Cover Lite Standard Plus
Accidental death or disablement S$100,000 S$200,000 S$300,000
Medical Expenses for Accidental Injury:
Hospital treatment by a Doctor
S$3,000 S$4,000 S$5,000
TCM or chiropractor therapy/treatment (as a sub-limit of the above) S$500 (S$50 per day) S$750 (S$75 per day) S$1,000 (S$100 per day)
Physiotherapy treatment for Accidental Injury S$1,000 S$2,000 S$3,000
Hospital allowance as result of accident
(up to 365 days)
S$50 per day
S$100 per day S$200 per day
Hospital allowance in ICU as a result of accident (up to 30 days) S$100 per day S$200 per day S$400 per day
Personal liability (damage or injury to another person/thing that is caused by you) S$100,000 S$200,000 S$300,000
Child support fund S$5,000 S$10,000 S$15,000
Loan protector S$10,000 S$20,000 S$30,000


  • Free child cover up to 30% of sum insured
  • Terrorism cover
  • Medical expenses for injury including food poisoning, Dengue or Zika.
  • Medical expenses for COVID-19 (for Standard and Plus plans only)

What's not covered

  • Pre-existing medical conditions
  • Aerial activities and underwater activities more than 40 metres in depth
  • Any leisure or sports activities with financial rewards or involving speed or time trials

Level up your cover

Need enhanced coverage? Consider these add-ons when you buy our personal accident plan.

Weekly temporary disablement benefit

If you're unable to work and earn income due to your accident, this pays you S$200 every 7 days (up to 104 weeks)

Mobility aid / Ambulance services reimbursement / Home modification

Reimburses you for any doctor-prescribed mobility aids, ambulance fees charged or the necessary cost of modifying your home to aid mobility due to accidental injury. All items limited to a total of S$3,000.

What can I claim for?

Slips and falls

Be it at home or a public place, you can claim medical expenses for slip and fall accidents

Road traffic accidents

Even as a passenger in your own car or public transport, you're eligible to make claims if you're in an accident

Accidental injuries sustained while travelling to other countries

Stay protected even while on holiday or a work trip with our 24/7 global coverage

Worldwide cover for hospitalisation and medical treatment

Wherever you're travelling or stationed in the world, your Aviva plan gives coverage for medical treatment as a result of an accident

How to make a claim

Submit your claim as soon as reasonably possible, but no later than 7 days after the incident.


Download your claim form here

Include as many details of the incident as possible, such as original documents like medical/purchase receipts.

Less missing information means faster processing! We will keep you informed if we need other documents beyond receipts.

Personal accident claims form


Return it to us by email

Make sure to include any supporting documents, such as police reports or receipts. 

To submit original documents, post it to us at this address:
Aviva Personal Accident Insurance Claims, Aviva Ltd.,
4 Shenton Way, #01 - 01 SGX Centre 2,
Singapore 068807

Got a question? Call us.


We'll respond quickly

Wait for our acknowledgement email or call within 2 working days from the time we receive your claims submission. If we need further information, we'll get in touch within 30 working days. 

Once your claim is approved, an email will be sent to you. Your claims payout will be paid within 1 to 2 business days via cheque or PayNow.

Make sure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

Otherwise, the bank will mail you a physical cheque.

Got any questions?

Do I qualify for Aviva Personal Accident insurance?

Which occupation class should I select?

What is the difference between Personal Accident Lite, Personal Accident Standard and Personal Accident Plus?

What does your personal accident insurance cover?

Are my children covered?

What do I do when I'm injured?

Protect yourself and your family today

You're one click away from comprehensive Personal Accident insurance.

Contact us

Customer service hotline

+65 6827 9966

General enquiry hours:

Mondays to Fridays 8:45 – 17:30

Weekends and public holidays Closed

Claim enquiry hours:

Mondays to Fridays 8:45 – 18:00

Please refer to the Policy Document for detailed terms and conditions. Information is accurate as at May 2021. 

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the GIA or SDIC websites ( or