Lodge a complaint

We're sorry our service standard has fallen short of your expectations, or members of our team have not handled your concerns to your satisfaction.

We value open and honest communication, and your feedback is much appreciated. We will escalate your feedback to our Response team for immediate review and you will hear from us within 1 working day.

If the outcome of your complaint is not handled to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg.

Thank you for your submission. 

Sorry, there seems to be a problem with this page. Please refresh and try again in a few minutes.

If you cannot remember your policy number, please consent to us using your NRIC/Passport no. for the purpose of processing this request by providing us with your NRIC/Passport no.


By clicking "Submit", you consent to Aviva and Aviva related companies contacting you to provide you with information concerning Aviva and Aviva related companies' products and services. You also consent to Aviva using, disclosing or transferring your personal data in this form to Aviva related companies, third party providers or intermediaries, whether located in Singapore or elsewhere, for the above purposes and for research, audit, regulatory and compliance purposes. For details of Aviva's Data Protection Policy, please refer to https://www.aviva.com.sg/en/pdpa/