Individual claims

How to make a claim

There are two ways you can make a claim, let us guide you

Get in touch with our team

Get in touch with your Financial Adviser and they will guide you through the steps to make a claim.

Submit directly to our claim specialists

If you'd like to submit the claim form to us, read the instructions here.

1. Download and complete the relevant claim form below.

2. Refer to the "Claims Procedures at a Glance" (the cover page of the Claim Form) for information on the documents required and the claim submission procedure. 

Form Library

Download the relevant claim forms that you'll need

Total & Permanent Disability, Disability Income and Terminal Illness Claim

Personal Accident Claim

Medical Insurance Claim

Benefit Claim

ElderShield and MyCare / MyCare Plus Claim

Critical Illness &/or Male / Female / Child Illness Claim

Maternity and/or Child Benefit Claim

Let us help you

Need assistance? Get in touch with us

Life Claims

+65 6827 9933

Accident & Health Claims

+65 6827 7788

Mondays to Fridays, excluding public holidays from 8:45 to 17:30

Aviva Customer Service Centre

4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807