Individual claims

How to make a claim

Follow the instructions below to submit your claim via email or via post.

For Health Insurance claims (i.e. MyShield and MyHealthPlus)

You may submit to us via email at

Please use the email subject: Claim Submission: [Policy Number] or Claim Submission: [Name of the Policy/ Plan i.e. MyShield]

The claim form is not required for pre-hospital and post-hospital claims. 

For Life insurance claims

You may submit to us via email at

Please use the email subject: Claim Submission: [Policy Number] - [Type of Claim]

Important notes

  • Instructions on documents required can be found on page 1 of the relevant claim form, which you can download from the Form Library below.
  • Please provide a copy of policyholder's/claimant's bank statement/book and NRIC of the bank account holder for hassle-free claim payment, straight into policyholder's/claimant's bank account.
  • If you've submitted medical reimbursement claims via email, please keep your original bills for at least 6 months.
  • Alternatively, you may also submit the claim documents to us via post to 

Aviva Ltd | 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807 | Attention: Individual Life Claims (for Life insurance claims)/Attention: Individual Health Claims (for MyShield and MyHealthPlus)

Form Library

Download the relevant claim forms that you'll need

Total & Permanent Disability, Disability Income and Terminal Illness Claim

Personal Accident Claim

Medical Insurance Claim

Benefit Claim

Critical Illness &/or Male / Female / Child Illness Claim

Maternity and/or Child Benefit Claim

Let us help you

Need assistance? Get in touch with us

Life Claims

+65 6827 9933

Mondays to Fridays from 8:45 to 17:30

Excluding public holidays

Accident & Health Claims

+65 6827 7788


Aviva Customer Service Centre

4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807