How to make a claim
Follow the instructions below to submit your claim via email or via post.
For Health Insurance claims (i.e. MyShield and MyHealthPlus)
You may submit to us via email at firstname.lastname@example.org.
Please use the email subject: Claim Submission: [Policy Number] or Claim Submission: [Name of the Policy/ Plan i.e. MyShield]
The claim form is not required for pre-hospital and post-hospital claims.
For Life insurance claims
You may submit to us via email at SGlifeclaims_support@aviva-asia.com.
Please use the email subject: Claim Submission: [Policy Number] - [Type of Claim]
- Instructions on documents required can be found on page 1 of the relevant claim form, which you can download from the Form Library below.
- Please provide a copy of policyholder's/claimant's bank statement/book and NRIC of the bank account holder for hassle-free claim payment, straight into policyholder's/claimant's bank account.
- If you've submitted medical reimbursement claims via email, please keep your original bills for at least 6 months.
- Alternatively, you may also submit the claim documents to us via post to
Aviva Ltd | 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807 | Attention: Individual Life Claims (for Life insurance claims)/Attention: Individual Health Claims (for MyShield and MyHealthPlus)
Download the relevant claim forms that you'll need