Make a claim
Severe Disability Claim
The Claim Form and panel of Appointed Assessors for your basic ElderShield, MyCare and MyLongTermCare are the same. You only need to complete the Claim Form once.
If you are currently unable to perform 3 or more Activities of Daily Living (Washing, Dressing, Feeding, Toileting, Transferring and Mobility/Walking or Moving Around), please follow these 3 simple steps to make a claim:
Print and complete the claim form
Alternatively, you may obtain a copy at our customer service centre, or call us to request for a copy to be mailed.
Aviva Customer Service Centre
4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807
If you are unable to do so, please have it completed by your immediate family member or caregiver.
If you still need help, contact us.
Make an appointment
Make an appointment with an Appointed Assessor for medical assessment.
You may find the complete list of appointed assessors here.
Visit your Appointed Assessor
Bring along the completed Claim Form and the assessor will submit the documents to your insurer for processing.
For severe disability assessment, you may need to:
Pay $100* if the assessment is done at the assessor's clinic
Pay $250* if a house call is required
Bring any available medical records and/or Inpatient Discharge Summary that you have, during the appointment
Bring your medicine (if any)
*The revised assessment fees are effective from 31 January 2020.