Vehicle windscreen claims
Please notify us immediately after you discover damage to any windscreen or glass on your vehicle. Our phone claims lines are open 24/7. All you have to do is call +65 6333 2222 and the person taking your call will direct you to the Aviva Approved Windscreen Repairer and advise you of the next steps.
If your vehicle cannot be driven, we will arrange for it to be towed to a Aviva Approved Windscreen Repairer, and arrange and pay for transport to get you and your passengers to your chosen destination in Singapore.
If there is evidence of a criminal or malicious act against your vehicle, you must report it to the Police.
If you have already had your vehicle repaired and need to make a claim for your windscreen or glass covered by your Vehicle Policy, please print our, fill it in and send it to us with the following documentation:
- The original invoice and receipt from the repairer you used.
- A copy of the Police report if applicable.
- Colour photographs of the damage.
If you choose to use our Approved Repairer, your excess for replacing the windscreen or any other glass on your vehicle will be S$100 regardless of the cost on the final invoice.
If you choose not to use our Approved Repairer, the maximum we will pay towards the final invoice cost is S$600 minus your excess of S$100.
If you have the glass repaired, rather than replaced we will not charge an excess if you choose our Approved Repairer. We will, however, charge an excess of S$25 if you choose to get the repair done at a Non-Approved Repairer.
The Aviva Approved Windscreen and Glass Repairer is:
Tel: 6278 0887
52 Ubi Avenue 3
#04-42 Frontier E Park @ Ubi
1 Bukit Batok
#08-11 WCEGA Plaza
Making a Glass Claim on your Aviva Vehicle Policy will not affect your no claims discount.