Everyone needs medical care at some point in time. In a rapidly changing world of healthcare, learning how to navigate around the subject will help you become a more educated healthcare consumer. When it comes to hospitalisation and inpatient treatments, one word that you will come across is pre-approval.
What is pre-approval?
Pre-approval, also known as pre-authorisation, allows you to find out whether your medical treatment is claimable before you proceed. For Aviva’s MyShield policyholders, pre-approval is available when you visit a specialist from our panel.
Traditionally, patients submit their claims after the treatment is received and hope that their medical bills get reimbursed. Pre-approval ensures that you can proceed with the treatment without worrying about whether your treatment will be covered.
Why should you get pre-approval?
With the pre-approval of your medical bill, you can have the assurance of your claim outcome and focus better on your journey to recovery. It’s a recommended procedure if you are seeking non-emergency specialist care under Aviva’s panel specialist.
How does it work?
Pre-approval isn’t as complicated as it seems. For Aviva customers, we’ll get in touch with the panel specialist directly so it’s hassle-free for you. It’s recommended that the pre-approval request is made at least 5 working days (but no more than 6 weeks) before the planned admission/treatment.
Note: For policyholders of MyShield Plan 2, 3 and Standard Plan, please consider the coverage of your MyShield plan type before consulting with the private specialists on our panel. MyShield Plan 2, 3 and Standard Plan are not designed to cover medical expenses with private specialists, including those from our panel, hence your hospitalisation and surgical/treatment costs may not be claimable in full.