Advisory for Aviva policyholders on novel coronavirus (COVID-19)

Customer Service Hall closed from 17 Feb

Our Customer Service Hall will be temporarily closed to walk-in customers from 17 Feb 2020 (Monday) until further notice. 

If you require any assistance, you may wish to call us. Alternatively, you can log in to MyAviva or your relevant online portal to access your policy details and update your contact information. For more information on policy servicing, click here.

We appreciate your understanding and apologise for any inconvenience caused.

Aviva’s coverage of novel coronavirus (COVID-19)

With the evolving situation of novel coronavirus (COVID-19), you may wish to know what you’re covered for with your Aviva policies, in relation to COVID-19. We’ve compiled a summary here. This list is not exhaustive. If you have further questions, please don’t hesitate to reach out to your financial adviser representative or contact us.

Claim type

Aviva’s plans

Coverage for novel coronavirus (COVID-19), subject to policy terms and conditions

•  Hospitalisation

•  MyShield
•  MyHealthPlus
•  Group Hospital and Surgical Insurance
•  Group Basic Medical Plan
•  Group Outpatient Medicare
•  Group PreferredCare Plus




You are covered for costs associated with hospital stay, surgery and selected outpatient treatment due to COVID-19.

You may also wish to note that the Government will pay for hospital bills incurred by COVID-19 patients in public hospitals.

•  Death
•  Terminal Illness
•  Total & Permanent Disability

Any plan that provides death, Terminal Illness and/or Total & Permanent Disability coverage.

For example,
•  MyProtector series
•  MyWholeLifePlan
•  MyRetirement series
•  MyWealthPlan
•  MyEasySaver
•  MINDEF/MHA Group Term Life
•  Public Officers Group Insurance Scheme (POGIS)
and others

You are covered for death, Terminal Illness and/or Total & Permanent Disability due to COVID-19, provided the claim meets the stated benefit definitions and all other terms and conditions as contained in the relevant policy document.

If your policy provides an Accidental Death Benefit, death due to COVID-19 does not qualify as accidental death.

•  Critical Illness
•  Early/Intermediate Critical Illness

Any Critical Illness plan/rider that provides Early, Intermediate or Severe Stage CI.

For example,
•  My MultiPay Critical Illness Plan
•  My Early Critical Illness Plan
•  Early Critical Illness Cover
•  Critical Illness Advance Cover
•  MINDEF/MHA Living Care
•  Public Officers Group Insurance Scheme (POGIS) – Critical Illness rider
and others

You are covered if you’re diagnosed with COVID-19 and it results in a Critical Illness that’s covered by your policy, provided the claim meets the stated benefit definitions and all other terms and conditions as contained in the relevant policy document.

COVID-19 on its own is not one of the Critical Illnesses covered.

•  Accident Benefit

• MyAccidentGuard
• Aviva Personal Accident
• MINDEF/MHA Group Personal Accident
• Accident Reimbursement Cover
• Accidental Fracture Cover
• Weekly Income Cover
• Group Personal Accident


COVID-19 is not one of the infectious diseases covered. Any claims due to COVID-19 will not be eligible.


•  Disability

• MyCare
• MyCare Plus
• IdealIncome
• MINDEF/MHA Disability Income
• Group Disability Income

You are covered for disability due to illness (such as COVID-19), subject to the deferment/waiting period of your policy.

Travel –
•  Trip Cancellation
•  Trip Interruption
•  Hospitalisation
•  Hospital Income
•  Quarantine Allowance
Aviva Travel Insurance Please note that there will be no coverage for any loss related to COVID-19 as it is a known event for policies purchased from 20 Jan 2020 onwards. All other claims unrelated to this event will continue to be covered. Subject to our policy terms and conditions.

Information is correct as at 14 Feb 2020 and is subject to change as COVID-19 situation evolves.