Travel insurance

Aviva Travel Prestige cover whims like changing travel dates

To

Travel happy with a great insurance plan

Because when emergencies happen, we’ve got your back

Emergency travel assistance

Help when you’re travelling and in need. Just call our hotline - any day, anytime.

Hassle-free claims process

Make your claims online with ease. No more fussy paperwork.

A choice of three travel plans

From budget backpackers to 5-star travellers, every vacation gets the coverage it needs.

We go the extra mile so you travel safe

Basic coverage plus some helpful extras to take care of things that matter most

Summary of Cover Travel Lite Travel Plus Travel Prestige
Accidental Death & Disability
S$50,000 S$100,000 S$500,000
Overseas Medical Expenses S$250,000 S$2,000,000 Unlimited

Loss of Baggage

Up to S$700 for any one article (or set of articles if grouped together)

S$3,000 S$5,000 S$8,000

Trip Cancellation for any reason

Provided the policy is incepted before the date you made your initial payment or deposit for your trip, or up to 7 days after.  

Not covered S$5,000 S$5,000

Change of travelling date for any reason

Provided the policy is incepted before the date you made your initial payment or deposit for your trip, or up to 7 days after.  

Not covered S$2,000 S$3,000
Unauthorised Use of Credit Card Not covered Not covered S$1,000
Trip Interruption – Change of trip itinerary S$1,000 S$2,000 S$3,000
Personal Liability S$250,000 S$1,000,000 S$2,000,000

Level up your cover

Need enhanced coverage? Consider these add-ons when you purchase

Winter sports

Ski and snowboard with peace of mind with this cover against injury and protection for all your gear.

Extreme water sports

Stay covered for accidental injury or illness when you do sports like wakeboarding, deep-sea diving and windsurfing.

Golf vacation

Protect your golf bag and all its contents with this rider in check.

Overseas wedding & photoshoot

The costly bridal gear you’ve packed receives extra protection against loss, theft or damage.

Are you a frequent traveller?

Design my annual travel insurance now
Get a multi-trip quote

Ready to jet set and go?

Make your trips worry-free with Aviva today
Get a single trip quote

How to make a claim

Make sure to submit your claim within 7 days of the incident or as soon as reasonably possible

1
Submit your claim online

Visit this link to submit

When submitting the travel insurance claim online, there are certain documents that will be required in order for your claim to be dealt with quickly and without the need to refer back to you. 

2
Submit original documents

Any claim that requires reimbursements for upfront expenses paid by the policyholder (medical receipts, purchase receipts, etc.), original documents are required to be submitted with policy number indicated to:

Aviva Travel Insurance Claims, Aviva Ltd.,
4 Shenton Way, #01-01 SGX Centre 2,
Singapore 068807

Got a question? Call us at 6827 9966

Opening hours (excluding Public Holidays):
8.45am - 5.30pm, Mondays to Fridays

2
We'll acknowledge receipt

Wait for our acknowledgement email or call within 2 working days. If we need further information, we will get in touch within 7 working days. 

Got any questions?

Do I qualify for Aviva Travel insurance?

In order to qualify for travel insurance from Aviva, you must meet the following criteria:

  • You live in Singapore for at least 183 days in a year and you have a valid NRIC or FIN.
  • You are at least 16 years old at the time of purchase.
  • The journey is a round trip, beginning and ending in Singapore.
  • You are not travelling contrary to the advice of a qualified medical practitioner or for the purpose of obtaining medical treatment.
  • You have bought the policy before you leave Singapore on your trip.

How far in advance should I purchase single trip insurance?

If your trip includes pre-payments or deposits for say, hotels, airlines and other travel needs, we recommend that you buy travel insurance before making these payments to protect yourself against trip cancellation charges. Aviva’s highest-tier travel cover, Travel Prestige also offers Trip Cancellation For Any Reason and Change of Travelling Dates for Any Reason that would be useful to guard against losing early payments. Just buy this tier of travel insurance within 7 days of making your pre-payments or deposits.

I am a member of the Aviva MINDEF / MHA group insurance. Can I get a discount?

Got an insurance policy under MINDEF/MHA’s voluntary scheme? Then yes, you (and also your spouse, children, parents and siblings too) are absolutely eligible for a 30% discount off your travel insurance premium! Click here to buy.

If you’re covered under MINDEF/MHA’s core scheme only and want to upgrade to the voluntary scheme to get discounts and other goodies, call our Aviva Relationship Consultants at 6827 8000 (Mondays to Fridays excluding Public Holidays, 8:45am to 5:30pm). Or email us at MINDEF_insurance@aviva-asia.com

What is the difference between Travel Prestige, Travel Plus and Travel Lite?

The differences are in the policy features and maximum amounts payable per person per trip in the event of a claim. For the best cover and highest protection, we suggest you choose ‘Travel Prestige’ plan. You can view the travel policy document and compare the amounts payable for each of the policy features, to help you choose the one that is right for you. 

I will be travelling to more than two countries and will be back to Singapore before flying to the next country (e.g. Singapore > Thailand> Singapore > Australia > Singapore). Should I buy a single or multi-trip plan?

Sounds like a great trip! In this case, you’d need to buy a multi-trip policy because the coverage for a single-trip policy ends anytime you return to Singapore or your departure point. Also, having a multi-trip or annual travel insurance would be a more economical solution than buying several single-trip plans.

What does the Overseas Wedding & Wedding Photo Shoot cover?

First of all – congratulations on your nuptials! Having an overseas wedding or bridal photoshoot is already an investment– but can be even more costly if mishaps occur. We’re not just talking about money – can you imagine the emotional trauma of losing or accidentally tearing your bespoke wedding gown? Or what if your rustic wedding gazebo were to suddenly collapse over your guests in the front row? Trust us, it won’t be pretty. So we came up with this add-on cover for accidental loss or damage to your ceremonial attire and accessories, loss of marriage certificate and personal liability of invited guests at your wedding venue overseas (remember that creaky gazebo?). Also… just in case it happens, you’re covered if your wedding planner goes bankrupt and leaves you in the lurch or if your wedding photo album is lost or damaged en route to Singapore.

The charge for this add-on is ‘per couple’. So if you and your partner are purchasing 2 separate insurance policies, you just need to add this option for either of you, not both.

Are there any restricted countries?

Unfortunately yes and they are Afghanistan, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, Sudan, or Syria. So we don’t cover any claims that result from your travel in, to or through these countries.

How do I contact Aviva for travel assistance?

Please call the Aviva Travel Assistance Helpline at +65 6322 2022.

How do I make a claim?

To make a claim, or for overseas emergency assistance please call +65 6322 2022 for our claims assistance helpline or alternatively, you can submit your claim through our online claims submission here. Claims submission should be filled in with full particulars and full facts of the claim including its occurrence, detailed circumstances and extent of loss, and submit it with any supporting documents as soon as reasonably possible but no later than 7 days after the incident.

For claims enquiries, please contact us at +65 6827 9966 during operating hours between 8.45am and 5.30pm, Mondays to Fridays (excluding Public Holidays).

Help, my bags are lost/damaged/ have been stolen. Must I call the cops?

Bummer! Quick, report the theft or loss to the police within 24 hours of discovering it. Make sure to ask them for a report in writing. If you think it's the airline, transport company or hotel that could be responsible for this, let them know and ask for a written report as well. You'll need these documents when you make a claim with us.

Dive into your MINDEF/MHA travel discount!

Claim a 30% discount for you and your immediate family members if you're a Voluntary scheme policyholder with MINDEF/MHA Group Term Life!
Go see the world

Contact us

Customer Service Hotline

+65 6827 9966

Mondays to Fridays, excluding public holidays from 08:45 to 17:30

Emergency Travel Assistance

+65 6322 2022

Our emergency hotline is open 24/7.